https://community.o2.co.uk/t5/Tech-Support/Activating-sim/m-p/1508467#M15168 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4693449">@Rebecca12</a>&nbsp;</P><P>If you want to keep your number you have to do a sim swap starting from the old sim.</P><P><LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp;</P> Fri, 26 Nov 2021 12:19:24 GMT Cleoriff 2021-11-26T12:19:24Z https://community.o2.co.uk/t5/Tech-Support/Activating-sim/m-p/1508465#M15167 <P>Dear all,</P><P>i have upgraded to a new phone and also have a new sim, but I can’t activate the sim (I think it’s because the phone cannot receive text messages). Can you help?<BR />Thank you!<BR />Rebecca&nbsp;</P> Fri, 26 Nov 2021 12:17:01 GMT https://community.o2.co.uk/t5/Tech-Support/Activating-sim/m-p/1508465#M15167 Rebecca12 2021-11-26T12:17:01Z https://community.o2.co.uk/t5/Tech-Support/Activating-sim/m-p/1508467#M15168 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4693449">@Rebecca12</a>&nbsp;</P><P>If you want to keep your number you have to do a sim swap starting from the old sim.</P><P><LI-PRODUCT title="Guide: Sim Swap: a mini guide 2017 update" id="Guide012"></LI-PRODUCT>&nbsp;</P> Fri, 26 Nov 2021 12:19:24 GMT https://community.o2.co.uk/t5/Tech-Support/Activating-sim/m-p/1508467#M15168 Cleoriff 2021-11-26T12:19:24Z