topic Re: Wifi calling in Tech Support

Wifi calling

SimonH1 — Thu, 25 Nov 2021 17:13:43 GMT

Hi. WiFi calling has completely disappeared from my phone. I've turned it off and on tons of times. I've turned off the phone, removed the sim, turned it back on again and reinserted the sim and wifi calling still doesn't appear in connections in settings. I've called o2 twice. I've had online chat with a "guru" and it still doesn't work. And now I can't even receive or make any calls over the mobile network let alone WiFi calling. Basically, I can't use the phone as a phone. Its a Samsung Galaxy S21+. I've been with o2 for years and have 3 phones on the account. Very disappointed and now a touch angry. Can anyone help??

Re: Wifi calling

MI5 — Thu, 25 Nov 2021 18:06:04 GMT

@SimonH1

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Re: Wifi calling

SimonH1 — Thu, 25 Nov 2021 18:19:10 GMT

Thanks MI5, much appreciated. Lo and behold, several minutes after posting this, everything started working again. Funny that....

Re: Wifi calling

MI5 — Thu, 25 Nov 2021 19:04:31 GMT

@SimonH1

The servers can go offline occasionally so that's not uncommon.

It's usually only a temporary outage though.