topic Re: Data roaming charges in Tech Support

Data roaming charges

AdieMacl — Sun, 21 Nov 2021 20:24:42 GMT

My latest bill shows £42 for data used in Morocco but I wasn't in Morocco. I was however in spain and Gibraltar. can this be amended

Re: Data roaming charges

MI5 — Sun, 21 Nov 2021 20:27:10 GMT

@AdieMacl

It could be accidental roaming.

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

Re: Data roaming charges

madasaf1sh — Sun, 21 Nov 2021 21:02:59 GMT

@AdieMacl

You will have logged onto the Mobile Network in Morocco, as the signal does come into Gibraltar, and around the Spanish coast through La Linea, and Tarifa, it is usually IAM (Maroc Telecom) or Meditel..

Unfortunately as @MI5 says this is accidental roaming, and nothing o2 can do about it, as its your responsibility to check you are connected to the likes of GibTel, or Telefonica/Movistar, and one of the Moroccan networks will have billed o2 for your sim card been connected to their network.

I have been working in Gib for 10 years, and we have always warned people of this phenomena