topic Re: I can't update Whatsapp on my phone in Tech Support

I can't update Whatsapp on my phone

Yazoo — Mon, 15 Nov 2021 17:24:46 GMT

Please can someone help? I have tried to download the latest version of whatsapp, but it doesn't work. I'm not sure what to do next. (I am not techie at all). I have a Samsung Galaxy Co Model no SM-G361F (quite old i think)!

Re: I can't update Whatsapp on my phone

MI5 — Mon, 15 Nov 2021 17:57:09 GMT

@Yazoo

First thing to think of is

Your Android phone is running OS 4.1 and newer?
More help here https://faq.whatsapp.com/android/download-and-installation/about-supported-android-devices/?lang=en

Re: I can't update Whatsapp on my phone

Yazoo — Mon, 15 Nov 2021 18:05:37 GMT

hi MI5, thanks for getting back to me .. but i can't open the link.. and where do i find OS 4.1 in my phone (sorry, but i am the worlds worst luddite) 😞

Re: I can't update Whatsapp on my phone

MI5 — Mon, 15 Nov 2021 18:12:48 GMT

@Yazoo

In settings >About Phone.

You can also check for software updates there as that may help.

The full transcript of the link above:

About supported Android devices

We provide support for Android devices that meet the following requirements:

Your Android phone is running OS 4.1 and newer
Your Android phone is able to receive SMS or calls during the verification process

We offer limited support for Android tablets with an active SIM card and don't support Wi-Fi only devices.

You'll also need a data plan in order to receive messages when outside the range of a Wi-Fi network.

Note: WhatsApp will no longer support Android phones running OS 4.0.4 and older on November 1, 2021. Please switch to a supported device or save your chat history before then. Learn how in this article.

Related resources:

About supported operating systems
About supported iPhones

Re: I can't update Whatsapp on my phone

madasaf1sh — Mon, 15 Nov 2021 19:00:12 GMT

@Yazoo

The Core is a 4.4 to 5.1 handset so it should work.

Although to be honest it is a really old handset so all the features might not work..

What does it say in Google Play when you try and download the app.

Re: I can't update Whatsapp on my phone

anticpated — Mon, 15 Nov 2021 19:14:49 GMT

4.4 to 5.1 will still work alas support may be thin on the ground. Android 4 is pretty much not supported by many now.

Re: I can't update Whatsapp on my phone

Yazoo — Mon, 15 Nov 2021 20:58:56 GMT

thanks MI5. i have android version 5.1.1 if that's any help / use

Re: I can't update Whatsapp on my phone

Yazoo — Mon, 15 Nov 2021 21:00:30 GMT

hello.. i can't find google play on my phone. i may have deleted it by accident a while back 😞

Re: I can't update Whatsapp on my phone

MI5 — Mon, 15 Nov 2021 22:18:43 GMT

@Yazoo

Download the .apk and install it https://www.apkmirror.com/apk/google-inc/google-play-store/google-play-store-27-8-15-release/google-play-store-27-8-15-21-0-pr-407826852-2-android-apk-download/

Re: I can't update Whatsapp on my phone

Yazoo — Mon, 15 Nov 2021 23:59:23 GMT

THANK YOU! This worked! I cannot thank you enough! I truly appreciate your help and patience on this! Have a lovely week!

Re: I can't update Whatsapp on my phone

MI5 — Tue, 16 Nov 2021 08:10:45 GMT

You're welcome @Yazoo

Re: I can't update Whatsapp on my phone

lewys-gp — Tue, 16 Nov 2021 14:36:44 GMT

My father has a really old handset too, so this topic may come in handy for me in the future. Thanks for asking it, @Yazoo, and those who contributed in helping the OP, @MI5 @anticpated @madasaf1sh.