topic Sent phone back in worse condition in Tech Support

Sent phone back in worse condition

Sam389 — Fri, 12 Nov 2021 15:00:59 GMT

Hi I recently sent my phone in for a quote on a cracked screen repair and I’ve just received it back today and it’s now unusable it’s in a lot worse condition to what I sent it in like it now has multi coloured lines across the middle of the screen and half of the screen is black so cannot use it at all! I’m not happy at all with the fact it’s been sent back in such bad condition

Re: Sent phone back in worse condition

TallTrees — Fri, 12 Nov 2021 15:03:55 GMT

Hi there @Sam389

Welcome to the o2 Community Forum

Just a thought

Have you checked the IMEI number so that you know it is your phone that has been returned?

Re: Sent phone back in worse condition

TallTrees — Fri, 12 Nov 2021 15:11:56 GMT

Hi @Sam389

If you find that it is your phone you can make a complaint about it.

Hopefully you will have taken photos etc., of the phone before you sent it off.

This is the guide to read:

https://www.o2.co.uk/how-to-complain

Re: Sent phone back in worse condition

MI5 — Fri, 12 Nov 2021 15:30:01 GMT

@Sam389

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks