topic Re: I can send but not receive texts in Tech Support

I can send but not receive texts

SCFins — Wed, 03 Nov 2021 13:26:49 GMT

Hi,

I am unable to receive any texts but those I send are being received with no issues. Therefore, I assume that my settings are all ok.

I've had the phone for 18 months and haven't changed number, provider etc. recently. Texts were ok last week (I don't send or receive many).

My daughter, who lives with me, is also on O2 and has no issues. So, no problem with service status and the online coverage/network status shows all is ok here.

I have removed the sim and cleaned. I've powered on and off multiple times and I've force stopped the messaging app and restarted.

Any ideas please? Thanks

Re: I can send but not receive texts

Cleoriff — Wed, 03 Nov 2021 13:43:11 GMT

@SCFins

Take a look at this

Re: I can send but not receive texts

SCFins — Wed, 03 Nov 2021 15:12:49 GMT

Thanks for the reply.

I did try forcing a different network selection and back to O2. No luck there.

I think I've tried everything in the guide now. Looks like I'll have to try to contact O2 somehow.

Re: I can send but not receive texts

Bambino — Wed, 03 Nov 2021 15:25:22 GMT

@SCFins You can try to reach O2 via social media:

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Re: I can send but not receive texts

SCFins — Thu, 04 Nov 2021 09:40:38 GMT

Thanks. I'll give that a try.