topic Upgraded tariff but not reflected in data allowance in Tech Support

Upgraded tariff but not reflected in data allowance

GDegty — Sat, 25 Apr 2020 13:37:14 GMT

Hi I need help because I’ve upgraded my tariff to 100GB data 2 days ago. The upgrade is complete but my data allowance is still 0. It has been more Than 24 hours. I don’t have WiFi at home and depend on this data. Bolt ons are soo expensive for the amount of data I need.

I think there is a problem with my account but I can’t get support via My O2 as chat function isn’t working. Phone support is also limited. Please help ASAP!!

Re: Upgraded tariff but not reflected in data allowance

Bambino — Sat, 25 Apr 2020 13:41:35 GMT

@GDegty O2's systems are running slowly and there may be a lag which is causing your account not to update. Check to see if the upgraded data has been added as a bolt-on. Only other thing you can do is to persevere with trying to speak to customer service.

Re: Upgraded tariff but not reflected in data allowance

GDegty — Sat, 25 Apr 2020 13:45:38 GMT

Thank you. It hasn’t been added as a bolt on but this is a good workaround I can suggest if I get through to customer services!

Re: Upgraded tariff but not reflected in data allowance

GDegty — Sat, 25 Apr 2020 14:28:34 GMT

@Marjo @Martin-O2 can you help?

Re: Upgraded tariff but not reflected in data allowance

O2Faisal — Mon, 27 Apr 2020 08:41:57 GMT

Hi @GDegty

Sorry you are having issues with your new tariff, 2 things to quicly check if you havent already becalling through to the team.

Restart your device, dead simple be suprised at how many things it can sort
check you dont have a data usage limiter active (within mobile connection settings) on your phone (normally on android devices) which is stopping you from using your data

If these dont apply, then our customer services team over the phone will need to look at your account and hopfully resolve it for you.

Re: Upgraded tariff but not reflected in data allowance

Marjo — Tue, 28 Apr 2020 11:01:38 GMT

Hi @GDegty , sorry to hear you were having trouble with your data allowance earlier. You got some suggestions above that I hope were helpful, but as it's been a few days since you last posted, I just wanted to check if you managed to get everything working ok?