topic Re: pac in Tech Support

pac

MKP — Mon, 01 Nov 2021 09:31:44 GMT

hello, i am losing the will to live going round in circles on the support pages, i am trying to switch to 02, i have just applied on line for my new tariff and now i have my PAC code but i can't see where to add this information. i can't log in to my O2 account as it wants to send me a text code to verify number but my phone is dead because i am not on a network, any help please?

Re: pac

MKP — Mon, 01 Nov 2021 09:33:02 GMT

PS is there not a live chat function with o2? i just left EE and their instant online chat was a brilliant way to get help,

Re: pac

Cleoriff — Mon, 01 Nov 2021 09:41:18 GMT

Hi @MKP

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this

Re: pac

MKP — Mon, 01 Nov 2021 12:14:04 GMT

thanks for your help Cleoriff, shame they don't have a chat function with 02 staff, i will check out facebook, thank you for replying.

Re: pac

Cleoriff — Mon, 01 Nov 2021 12:20:39 GMT

@MKP

They do have a chat function. Either via this link

OR if you hang around the shop, chat will pop up in 5 minutes https://www.o2.co.uk/shop

Re: pac

Bambino — Mon, 01 Nov 2021 12:22:11 GMT

@MKP You can also call customer service on 0800 032 1402 from any phone or 0344 809 0202 or numbers here:
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.