topic Incorrect PUK number in Tech Support

Incorrect PUK number

Anonymous — Sun, 17 Oct 2021 03:47:37 GMT

Why is the puk number within MyO2 device details showing a code for an old iPhone?

How do I get it to update the puk number for my new phone so I can unlock it?

TallTrees — Sun, 17 Oct 2021 05:40:01 GMT

Hi @Anonymous

Welcome to the o2 Community forum.

Check out this guide..Read through carefully

Contact customer services

we are all customers here so do not have any access to accounts.

Best wishes

Anonymous — Sun, 17 Oct 2021 06:04:01 GMT

I require the correct puk code, as my sim is locked.

TallTrees — Sun, 17 Oct 2021 06:12:05 GMT

Hi @Anonymous

I expect you will need to contact customer services as you know this is a customer Community so we don't have access to accounts.

If you haven't got a phone or no access to one use Skype

These are contacts for o2

Cleoriff — Sun, 17 Oct 2021 08:06:39 GMT

@Anonymous

How to get your PUK here

MI5 — Sun, 17 Oct 2021 14:15:01 GMT

@Anonymous

The PUK is valid for the sim card, not the phone, so it does not matter what phone it shows as long as the sim is the same.

Or, do you mean you need a PAC?

If so, how to get PUK here

Or finally, do you want to unlock your phone from the O2 network?

First check if it is locked with another network sim and if so, follow the guide here

You can enter your phones IMEI manually if the default settings are incorrect.

Anonymous — Sun, 17 Oct 2021 14:15:37 GMT

All resolved now.

Cleoriff — Sun, 17 Oct 2021 17:16:13 GMT

Good to hear @Anonymous

MI5 — Sun, 17 Oct 2021 18:34:13 GMT

Good news 😁

ant56 — Sun, 29 Jan 2023 01:38:46 GMT

Thank you so much for the link mate,you save me a load of grief there

Cheers muchly