topic Re: Using phone in Spain in Tech Support

Using phone in Spain

Jmho — Sat, 09 Oct 2021 12:03:30 GMT

My daughter has gone to Spain but Snapchat and WhatsApp aren’t working. Why is this so I have yo

do something with her account

Cleoriff — Sat, 09 Oct 2021 12:24:36 GMT

Does everything else work on her phone ie texts, calls and data?

If so tell her to reboot the phone (turn it on and back on again) See if that works.

If not she needs to call O2. If on contract it's a free call and the number is +44 7860 980 202

MI5 — Sat, 09 Oct 2021 20:01:53 GMT

If she is using an iPhone, ask her the change the data apn to "mobile.o2.co.uk"

lewys-gp — Tue, 12 Oct 2021 10:02:21 GMT

Hi, @Jmho. Did your daughter manage to resolve this issue, please? If so, do you know how they did it? Thanks very much.