topic Re: Not getting Amazon OTPs in Tech Support

Not getting Amazon OTPs

Bnguy21 — Mon, 04 Oct 2021 16:23:33 GMT

Hi there I switched networks a month ago, ever since had no Amazon OTPs. it’s driving me crazy as I have two level verification on my Amazon account which needs OTP to work. Things have come to a head my account is blocked. Amazon today told me it’s network provider issue, they can see them being sent to this phone are you blocking Amazon OTP to my number? help this maddening!

Re: Not getting Amazon OTPs

madasaf1sh — Mon, 04 Oct 2021 16:37:54 GMT

@Bnguy21

This is usually down to your old network not pushing on the OTP using their infrastructure for o2 to push to your phone...

SMS forwarding on MNP is a nightmare...

I would call customer services on 202 and ask if they can see any problems..

Re: Not getting Amazon OTPs

MI5 — Mon, 04 Oct 2021 18:46:36 GMT

Common problem with O2 unfortunately @Bnguy21

You need to get the issue escalated by customer services.