topic Re: oneplus 8%20pro in Tech Support

oneplus 8%20pro

Kevbro — Wed, 22 Apr 2020 09:27:20 GMT

Hi.

I am looking at the oneplus 8 pro and theres a lot of conjecture about O2 supporting it.

Can you clarify the 5G position with this device both now ang going forward please.

Thanks.

Re: oneplus 8%20pro

Cleoriff — Wed, 22 Apr 2020 09:37:36 GMT

@Kevbro

O2 wont be selling it. That was the latest info we had at the end of March.

Re: oneplus 8%20pro

MI5 — Wed, 22 Apr 2020 10:50:06 GMT

@Kevbro

No word from O2 as to supporting 5g on it yet.

Maybe @Chris_K can confirm?

Re: oneplus 8%20pro

O2Faisal — Wed, 22 Apr 2020 11:17:48 GMT

Hi @Kevbro Oneplus handsets are not part of the product portfolio unfortunately.

Re: oneplus 8%20pro

MI5 — Wed, 22 Apr 2020 12:03:55 GMT

@O2Faisal

We are aware of that.

The question is will O2 be supporting the device for 5g connection as it won't work unless signed off by O2.

Re: oneplus 8%20pro

O2Faisal — Wed, 22 Apr 2020 12:32:38 GMT

Hey All, I've asked the question, will update as soon as I hear back

Re: oneplus 8%20pro

madasaf1sh — Wed, 22 Apr 2020 20:18:49 GMT

@Kevbro

Yes o2 can support this device as it uses the same bands as o2

The device doesnt need to be signed off by o2 or have o2 firmware as that negates the provision of 5G sim only contracts.

If you have a contract with o2 then you will need to ask for a 5G sim card and they can move you over to a 5G tariff.

If you are not on o2 then just get a 5G sim only deal.

Re: oneplus 8%20pro

MI5 — Wed, 22 Apr 2020 20:26:25 GMT

@madasaf1sh wrote:
@Kevbro

Yes o2 can support this device as it uses the same bands as o2

The device doesnt need to be signed off by o2 or have o2 firmware as that negates the provision of 5G sim only contracts.

If you have a contract with o2 then you will need to ask for a 5G sim card and they can move you over to a 5G tariff.

If you are not on o2 then just get a 5G sim only deal.

Not currently true.

There are users on OP forum with a 5g O2 sim that doesn't work yet.

Re: oneplus 8%20pro

O2Faisal — Thu, 23 Apr 2020 08:51:34 GMT

Hi All, After speaking to one of the Senior technical team they have confirmed that Oneplus did their own testing of 5g on the o2 network and Oneplus decided to not support it for now. So for now there will be no 5G support for the Oneplus devices. There are no plans to range or test at the moment which is understandable under the current climate.

Re: oneplus 8%20pro

Cleoriff — Thu, 23 Apr 2020 08:55:33 GMT

Thought so, however, thanks for confirming @O2Faisal

Re: oneplus 8%20pro

O2Faisal — Thu, 23 Apr 2020 09:12:59 GMT

happy to help

Re: oneplus 8%20pro

MI5 — Thu, 23 Apr 2020 09:44:42 GMT

Strange decision but we knew it wasn't available currently.
Did OP give any reason why?

Re: oneplus 8%20pro

JeremyW61 — Fri, 24 Apr 2020 08:29:31 GMT

At the moment I'm not too concerned about 5G.

This thread seems to confirm that the handset will generally work on O2 at present with 4G etc?

Sorry, but can someone confirm that to me. It's all that's stopping me from buying one direct from oneplus.

Your help is much appreciated.

Re: oneplus 8%20pro

Cleoriff — Fri, 24 Apr 2020 09:05:07 GMT

Conflicting info now.

I have just been on the One Plus forum and they have been informed that O2 WILL be supporting it on 5G.

https://forums.oneplus.com/threads/oneplus-8-8-pro-o2-5g.1213292/

@Chris_Kcan you confirm one way or the other please?

Re: oneplus 8%20pro

MI5 — Fri, 24 Apr 2020 09:06:08 GMT

@JeremyW61

Yes, 4g will work.

Re: oneplus 8%20pro

Chris_K — Fri, 24 Apr 2020 11:52:41 GMT

@Cleoriff wrote:

Conflicting info now.

I have just been on the One Plus forum and they have been informed that O2 WILL be supporting it on 5G.

https://forums.oneplus.com/threads/oneplus-8-8-pro-o2-5g.1213292/

@Chris_Kcan you confirm one way or the other please?

Here's what I can confirm:

The OnePlus 8 devices work on the same 5G band that the O2 5G network operates on - so the device is technically capable.
O2 have not tested this device on our network and currently have no plans to. This is common for devices we do not range in our portfolio, and isn't specific to OnePlus devices.
We're unable to give specific reasons as to why OnePlus have not enabled O2's 5G on their device, but this was not an O2 decision.
There's no reason why 2G, 3G or 4G won't work on the new OnePlus device, though I must stress that O2 have not tested this device on our network so we cannot confirm whether these work correctly or not. We would perhaps suggest referring to OnePlus' return policy if you purchase the device and it doesn't perform on the O2 network as expected.

What I cannot confirm:

If or when the OnePlus 8 will support O2 5G - this is down to OnePlus and not O2
When OnePlus will release a software update that enables O2 5G to work on the device - any such update would come directly from OnePlus themselves and isn't something we have any influence over

Re: oneplus 8%20pro

Cleoriff — Fri, 24 Apr 2020 12:00:30 GMT

Thanks @Chris_K

For future queries I will just refer people here. This was the 2nd query this morning.