topic out of country, new phone shows sim but cant access data in Tech Support

out of country, new phone shows sim but cant access data

QueenAmpharos — Mon, 04 Oct 2021 08:31:59 GMT

TLDR, im in france for work and my trusty Samgsung A17 finally kicked it. It works while plugged in but dies quickly when unplugged. I bought a Iphone 12 mini and slotted in my existing sim card. It picks up my phone number and that im on O2 but even turning on roaming data I dont get anything. I tested making a phonecall to a friend and it did go through to their phone.

I have attempted to use the chat customer service feature but it seems to refuse to work since I am in france.

I have tried to call the "contact us from abroad" phone number but it constantly tells me the line is unavailible.

This is my first time swapping to a new phone as an 02 user so i may be missing something obvious here.

I am not sure if this is the right place to ask but if someone could point me in the cirrect direction i would be greatful!

Re: out of country, new phone shows sim but cant access data

MI5 — Mon, 04 Oct 2021 08:58:13 GMT

@QueenAmpharos

Check your data apn and change it to "mobile.o2.co.uk"

Re: out of country, new phone shows sim but cant access data

QueenAmpharos — Mon, 04 Oct 2021 09:08:43 GMT

Thank you for answering MI5! It also has entry fields for a username and password. Where would I find these?

all of the APN fields listed under "mobile data" auto generated to idata.o2.co.uk as well as a username i dont recognize and an unknown password.

Re: out of country, new phone shows sim but cant access data

MI5 — Mon, 04 Oct 2021 09:42:55 GMT

@QueenAmpharos

Change nothing except the line that says idata.o2.co.uk to mobile .o2.co.uk

Re: out of country, new phone shows sim but cant access data

QueenAmpharos — Mon, 04 Oct 2021 09:47:00 GMT

thank you @MI5 that works perfectly!

Re: out of country, new phone shows sim but cant access data

MI5 — Mon, 04 Oct 2021 10:34:40 GMT

👍