topic Re: No data roaming in France in Tech Support

No data roaming in France

Georgethrooke — Wed, 22 Sep 2021 06:22:30 GMT

Hello. I am in France and while voice calling works I am getting not data on the mobile network. I have compared settings to friends’ ones and there is no obvious difference. I have the international pack in my account. I tried changing the APN from idata.o2.co.uk to mobile.o2.co.uk but no success. I have tried other networks. No luck. I have changed just to 3G in the settings (as there is no 4g around here.). Again no joy….

am I missing something obvious?

any tips would be awesome!!!

Re: No data roaming in France

MI5 — Wed, 22 Sep 2021 06:57:51 GMT

Roaming enabled in data settings?

Re: No data roaming in France

gmarkj — Wed, 22 Sep 2021 14:46:32 GMT

Check with customer services to see if there is a roaming bar on the account?

Re: No data roaming in France

RFT — Wed, 22 Sep 2021 17:47:24 GMT

Yes. If I change apn to mobile.co.uk it does work, but do I still use my data allowance? Do I need to do anything when I return to uk? Thanks

Re: No data roaming in France

MI5 — Wed, 22 Sep 2021 20:49:44 GMT

@RFT

Answered here https://community.o2.co.uk/t5/O2-Gurus/Data-roaming-on-iPhone-SE2-on-iOS-15-not-working-in-Portugal/td-p/1490295