topic Re: 3G only in Tech Support

3G only

Shanice1 — Sat, 18 Sep 2021 13:12:44 GMT

For a few months now all I am able to receive is 3G network which is absolutely diabolical. I am paying a very expensive contract I should not be receiving only 3G. I put up with it for long enough now I have absolutely had enough! I want the issue sorted and explained. It does not matter where I go I very rarely receive 4G people that are on other networks have no issues at all yet I’m only receiving 3G. It is disgusting for what I’m paying & I am not happy at all.

Re: 3G only

MI5 — Sat, 18 Sep 2021 13:16:27 GMT

@Shanice1

Have you checked that you have enabled 4g in the network settings on your phone?

Re: 3G only

Shanice1 — Sat, 18 Sep 2021 13:18:59 GMT

Yeah it’s all enabled I was receiving 4G with no issue, it’s so frustrating.

Re: 3G only

MI5 — Sat, 18 Sep 2021 13:20:46 GMT

@Shanice1

If it's everywhere, it may be an account setup issue.

You'll need to call customer service.
Numbers here
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.