topic Re: Boostbox in Tech Support

Boostbox

JDLH — Fri, 17 Sep 2021 10:54:34 GMT

Hello – I have been trying desperately to find a way of talking to customer services about getting a boost box installed. For mobile phones at the same address, and the reception for all of them is absolutely terrible, I’ve tried calling customer services twice this morning and education the line dropped, including just now I’ve got to speak to somebody. To receive a text for lively one has to walk up to the back of the garden and stand on a hill. Coverage checker said we should have better reception than this. How do I get a boost box or signal booster installed? We are desperate to the point that we may need to leave the network.

Re: Boostbox

Cleoriff — Fri, 17 Sep 2021 11:02:14 GMT

@JDLH

You wont be allowed a boost box, unless you have a business account. Sorry about that

Re: Boostbox

JDLH — Fri, 17 Sep 2021 11:06:10 GMT

This is really unhelpful. I switched from Vodafone when moving house because O2 coverage checker showed better reception here, but Vodafone would have supplied a signal booster!

Re: Boostbox

Cleoriff — Fri, 17 Sep 2021 11:11:09 GMT

@JDLH Looks as if you made a mistake in moving networks then. This is O2's business decision, I'm just relaying it to you.

Re: Boostbox

MI5 — Fri, 17 Sep 2021 11:45:42 GMT

@JDLH

Vodafone have stopped supplying femtocells now.

All networks rely on customers using wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

Re: Boostbox

madasaf1sh — Fri, 17 Sep 2021 12:26:41 GMT

@JDLH

You can pay for one yourself and the install yourself have a look on ISPreview and on sites such as https://www.boostersdirect.com/

costs start at around £300 plus installation...

Signal is never guaranteed in a building due to the number of permutations with houses and construction methods..