https://community.o2.co.uk/t5/Tech-Support/Device-return/m-p/1488077#M11103 <P>Hi, I upgraded my device to a Samsung flip 3 on Friday, I’ve now received it and decided I made a mistake and should of got the Samsung fold z, how do I go about returning this as I did it all online, is there a phone no. To ring, I’ve been on the o2 site, but it’s not clear how to start the process and who to contact, can anyone advise??</P> Wed, 15 Sep 2021 09:17:00 GMT Macaul_uk 2021-09-15T09:17:00Z https://community.o2.co.uk/t5/Tech-Support/Device-return/m-p/1488077#M11103 <P>Hi, I upgraded my device to a Samsung flip 3 on Friday, I’ve now received it and decided I made a mistake and should of got the Samsung fold z, how do I go about returning this as I did it all online, is there a phone no. To ring, I’ve been on the o2 site, but it’s not clear how to start the process and who to contact, can anyone advise??</P> Wed, 15 Sep 2021 09:17:00 GMT https://community.o2.co.uk/t5/Tech-Support/Device-return/m-p/1488077#M11103 Macaul_uk 2021-09-15T09:17:00Z https://community.o2.co.uk/t5/Tech-Support/Device-return/m-p/1488119#M11117 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4607489">@Macaul_uk</a>&nbsp;</P><P>You need to contact O2.<BR />All numbers are in this guide <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;<BR />When you call, you will be asked for the reason you are calling.<BR />Stay silent for 15 seconds and you will be taken to the keypad options.<BR />Press 2 for Everything Else<BR />Press 5 for More Options<BR />Press 7 for Anything Else which will put you though to someone.<BR />You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.<BR />8.00am is the best time to call if you can.</P><P><A href="https://www.o2.co.uk/help/device-and-sim-support/returning-your-device" target="_blank">https://www.o2.co.uk/help/device-and-sim-support/returning-your-device</A></P> Wed, 15 Sep 2021 11:39:08 GMT https://community.o2.co.uk/t5/Tech-Support/Device-return/m-p/1488119#M11117 MI5 2021-09-15T11:39:08Z