topic Loyalty Discount in Tech Support

Loyalty Discount

R8 — Thu, 02 Sep 2021 10:34:19 GMT

Me, my husband and son have have all just taken out new refresh accounts. I want to sign us up to the loyalty discount, but for us all to keep our own log in details? Is this possible? All 3 accounts are paid for from the same bank account.

An o2 staff member mentioned that the request for the discount had to come from the oldest account, how do we find this out, as I'm not sure if it will be mine or my husband's?

Many thanks

Re: Loyalty Discount

madasaf1sh — Thu, 02 Sep 2021 10:38:59 GMT

@R8

All the accounts must be under a single master myo2 contract, so whoever set up their account first and under the same myo2 account

Re: Loyalty Discount

R8 — Thu, 02 Sep 2021 10:44:49 GMT

Thank you

Re: Loyalty Discount

MI5 — Thu, 02 Sep 2021 14:25:28 GMT

@R8

The accounts don't need to be connected.

They just all have to be registered at the same address.

Text LOYALTY to 21500 from any phone and it will reply asking you to submit all your phone numbers.

The system will automatically reject the oldest one and apply discount to the remaining ones.

https://www.o2.co.uk/Multisave

Re: Loyalty Discount

Claire68 — Fri, 07 Jan 2022 11:36:08 GMT

I signed up for a new contract and said I'd want to keep my old number, I was told I'd get a discount and to text loyalty using either the new temporary number or when my number was changed back. No joy, rejected, stitched up again - they also said I'd get £100 back from google - no explanation of how (not getting anything as old phone too old).