https://community.o2.co.uk/t5/Tech-Support/New-line/m-p/1483009#M10043 <P>Hi I applied for a new line yesterday I got all the terms and conditions the four digit pin to collect ect. Then received another email saying it’s under review what does this mean? Have I got the phone or not</P> Sat, 28 Aug 2021 08:52:11 GMT Cheree1 2021-08-28T08:52:11Z https://community.o2.co.uk/t5/Tech-Support/New-line/m-p/1483009#M10043 <P>Hi I applied for a new line yesterday I got all the terms and conditions the four digit pin to collect ect. Then received another email saying it’s under review what does this mean? Have I got the phone or not</P> Sat, 28 Aug 2021 08:52:11 GMT https://community.o2.co.uk/t5/Tech-Support/New-line/m-p/1483009#M10043 Cheree1 2021-08-28T08:52:11Z https://community.o2.co.uk/t5/Tech-Support/New-line/m-p/1483062#M10057 <P>Could mean a number of things,&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4585307">@Cheree1</a>:</P><UL><LI>O2 may not have the phone you ordered in stock (their stock management system is not "live")</LI><LI>There may be a pending credit check query for your new contract, if it is your first phone with O2</LI><LI>It's the weekend, things are a little slower...</LI></UL><P>If you have any queries, a call to O2 on any of the numbers in this <LI-PRODUCT title="Guide: Coronavirus Community Help and Support" id="Guide069"></LI-PRODUCT>&nbsp;may put your mind at rest - call around 08:15 UK morning time to stand a better chance of getting onto the queue of calls awaiting attention.</P><P>Good luck, and I hope you get your new phone soon.</P> Sat, 28 Aug 2021 12:50:11 GMT https://community.o2.co.uk/t5/Tech-Support/New-line/m-p/1483062#M10057 pgn 2021-08-28T12:50:11Z