topic Re: Welcome to the Network Members board! in Network Members

Welcome to the Network Members board!

Martin-O2 — Mon, 06 Jul 2020 14:56:49 GMT

Hi everyone,

Thanks for becoming part of our Network Members Board!

What does it mean to be a Network Member?

As an active member on our community, we want to maximise your impact and hone your network expertise, so that you can help your friends, family and fellow community members with whatever network query they may have.

Using this board, we will be sharing new and engaging ways to explain the basics of our mobile network, as well as the insights around new innovative technologies and our evolving network tools.

We want you to share this with your online and offline communities, so if they’re having a connectivity issue, you can help them to understand the network, what the problem might be and help us to fix it.

We’d also love your feedback wherever possible, to help us improve our customers’ network experience.

What are the perks?

As part of the O2 Community Network Members board, you’ll be able to escalate any network issues directly to community managers. That means if you, your friends/ family or anyone on the community are experiencing network issues, they’ll be passed to the right people to investigate much more quickly.

What would you like to learn more about?

To make this board as useful as possible for you, we want to tailor it to your interests. What would you like to learn more about in relation to our network? What network insights would be useful to you when dealing with other community members’ questions?

We’d love this board to become a means for improving the customer network experience, by getting your expert insight. Please feel free to ask questions, provide suggestions and give as much feedback as you can on the content we share.

Re: Welcome to the Network Members board!

adamtemp64 — Mon, 06 Jul 2020 15:32:55 GMT

Hi all nice to be here

Re: Welcome to the Network Members board!

gmarkj — Mon, 06 Jul 2020 15:49:30 GMT

Hi!
I suppose the main things would be on how to fix any issues, or easy fixes, so that other customers can resolve their query themselves.
Most of those would probably be covered by things like a manual network selection, or restarting the phone but if there is anything else that would be useful or good to know it would help.

Re: Welcome to the Network Members board!

madasaf1sh — Mon, 06 Jul 2020 15:58:01 GMT

Hi All, good to be here...

It feels like first day in school

Re: Welcome to the Network Members board!

pgn — Mon, 06 Jul 2020 16:04:12 GMT

Hola. Some familiar handles 😉
My question would be about the process for porting, or changing from one SIM to another (eg micro to nano) - what are the network steps that have to complete, in what sequence, and how does repeatedly re-booting old and/or new phone affect the process?
Flowcharts, yes, them too 😁

Re: Welcome to the Network Members board!

BOSSGOGG — Mon, 06 Jul 2020 16:07:39 GMT

Hi, 👍

Re: Welcome to the Network Members board!

madasaf1sh — Mon, 06 Jul 2020 16:35:19 GMT

@pgn

I prefer infographics nowadays 🙂

Re: Welcome to the Network Members board!

MI5 — Mon, 06 Jul 2020 16:36:19 GMT

All the usual suspects here I see 😁

Re: Welcome to the Network Members board!

Martin-O2 — Mon, 06 Jul 2020 16:38:55 GMT

Welcome everyone! It's great to have you all on the Network Members Board. Please keep your suggestions and ideas coming and we'll do our best to get the relevant info for you. Don't forget to check out the July Network News post.

Re: Welcome to the Network Members board!

madasaf1sh — Mon, 06 Jul 2020 16:57:46 GMT

I would like to know more about how the different technologies work from an infrastructure point of view, and how esim etc will have have an impact on networks in the future.

Re: Welcome to the Network Members board!

Mi-Amigo — Mon, 06 Jul 2020 17:14:27 GMT

Greetings...

I agree with @pgn and his post on SIMs.

I`d find info on SIM swap - and the different kinds and how these apply to the network - useful, with non-geeky instructions, please.

Re: Welcome to the Network Members board!

Cleoriff — Mon, 06 Jul 2020 17:28:35 GMT

Hi all, I'm just here to learn.

Re Sim swaps, I did start a thread about guides which need updating HERE so that is of interest to me.

However, all and everything will be extremely helpful.

Re: Welcome to the Network Members board!

PhoneChanger — Tue, 07 Jul 2020 12:54:03 GMT

Hi all. Great to be here, and indeed a lot of usual faces here 🙂

Re: Welcome to the Network Members board!

Anonymous — Tue, 07 Jul 2020 19:36:53 GMT

@pgn wrote:
Hola. Some familiar handles 😉
My question would be about the process for porting, or changing from one SIM to another (eg micro to nano) - what are the network steps that have to complete, in what sequence, and how does repeatedly re-booting old and/or new phone affect the process?
Flowcharts, yes, them too 😁

@pgn

You might find the following a useful read, specifically the UK switching process manual which details the process agreed between service providers and what can go wrong.

https://mnposg.org.uk/osg-documents/

I'm sure @Martin-O2 and others can give more detailed O2 specific information.

Re: Welcome to the Network Members board!

pgn — Tue, 07 Jul 2020 19:59:39 GMT

Aha! Good man, @Anonymous - that'll keep me occupied 👍

Re: Welcome to the Network Members board!

djbsuffolk — Wed, 08 Jul 2020 13:54:46 GMT

Hi Everyone!

Great to be here!

Re: Welcome to the Network Members board!

PhoneChanger — Mon, 20 Jul 2020 08:17:58 GMT

Something that would be useful to know more about is the 4G Calling, I understand O2 have implemented this differently to other networks which means it is not available on some devices (despite the device supporting it), could you get us some more technical information on this as this is question that comes up a fair few times

Re: Welcome to the Network Members board!

Cleoriff — Mon, 20 Jul 2020 08:23:53 GMT

Good question @PhoneChanger Add to that, I would like to know why some people need CS to enable it on their account and others don't?

Re: Welcome to the Network Members board!

gmarkj — Mon, 20 Jul 2020 12:49:30 GMT

Probably the same reason why some people need the idata bolt on adding @Cleoriff - training and/or common sense (customer has an iPhone--> needs iData!)

Re: Welcome to the Network Members board!

madasaf1sh — Mon, 20 Jul 2020 13:14:29 GMT

Thats is something i have never understood, or why its even needed..

I switch my enterprise sim constantly between devices and have never had to call to add or remove idata..