topic Family plan in My O2 https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381416#M9261 I've been trying to add a new number to my family plan but I've had a text message back saying my account addresses do not match. I've looked on my account and all the addresses are the same. Can someone help please as I've spoke to customer service on the phone and they said I would get a call back which I haven't Fri, 14 Aug 2020 12:11:15 GMT R-owen 2020-08-14T12:11:15Z Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381416#M9261 I've been trying to add a new number to my family plan but I've had a text message back saying my account addresses do not match. I've looked on my account and all the addresses are the same. Can someone help please as I've spoke to customer service on the phone and they said I would get a call back which I haven't Fri, 14 Aug 2020 12:11:15 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381416#M9261 R-owen 2020-08-14T12:11:15Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381423#M9262 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4039232">@O2Angela</a>&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4047553">@O2Richard</a>&nbsp;</P><P>Can you help here please?</P><P>&nbsp;</P><P>Edited to correct O2 Gurus!</P> Fri, 14 Aug 2020 12:36:16 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381423#M9262 Cleoriff 2020-08-14T12:36:16Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381426#M9263 Thanks Fri, 14 Aug 2020 12:31:46 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381426#M9263 R-owen 2020-08-14T12:31:46Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381443#M9264 <P>Thanks</P><P>&nbsp;</P><P>We will send private message</P> Fri, 14 Aug 2020 12:57:37 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381443#M9264 O2Angela 2020-08-14T12:57:37Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381450#M9265 <P>Ok. <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/3985017">@R-owen</a> please look out for a private message from <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4039232">@O2Angela</a>&nbsp;</P> Fri, 14 Aug 2020 13:05:39 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381450#M9265 Cleoriff 2020-08-14T13:05:39Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381464#M9266 Thanks I'll send them across noe Fri, 14 Aug 2020 14:23:26 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1381464#M9266 R-owen 2020-08-14T14:23:26Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1382185#M9299 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/4039232">@O2Angela</a> have you looked at my message yet? Mon, 17 Aug 2020 17:01:44 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1382185#M9299 R-owen 2020-08-17T17:01:44Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1382792#M9331 Hi, can I get a reply please Wed, 19 Aug 2020 16:30:48 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1382792#M9331 R-owen 2020-08-19T16:30:48Z Re: Family plan https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1383551#M9359 <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/132456">@Cleoriff</a> @02Angela @02richard can you help me get to the bottom of this please as I'm still having no luck<BR /> Fri, 21 Aug 2020 12:02:47 GMT https://community.o2.co.uk/t5/My-O2/Family-plan/m-p/1383551#M9359 R-owen 2020-08-21T12:02:47Z