topic Re: Balance disappeared, Cannot call or text in My O2

Balance disappeared, Cannot call or text

Jeddavi — Thu, 13 Aug 2020 09:58:59 GMT

Suddenly my balance is set to zero, I cannot call or text. Iam unable to chat with O2 . My O2 application keep me signing out if I try to use any thing on menu.

Re: Balance disappeared, Cannot call or text

Cleoriff — Thu, 13 Aug 2020 10:43:13 GMT

@Jeddavi

I will tag our O2 Gurus to your thread as you are unable to call O2

@O2Kayleigh @O2Lisa ?

Re: Balance disappeared, Cannot call or text

O2Kayleigh — Thu, 13 Aug 2020 10:45:39 GMT

Thank you for tagging me @Cleoriff .I will private message you to look into your issue further @Jeddavi .

Re: Balance disappeared, Cannot call or text

Jeddavi — Thu, 13 Aug 2020 12:20:11 GMT

Mobile number sent by private message

Re: Balance disappeared, Cannot call or text

gmarkj — Thu, 13 Aug 2020 11:59:57 GMT

Please come back and remove your phone number from the public forum @Jeddavi.
Click the options in the top right of the post, then edit and remove the number.

Re: Balance disappeared, Cannot call or text

O2Kayleigh — Thu, 13 Aug 2020 13:56:14 GMT

@Cleoriff I am pleased to confirm this issue is resolved