topic Re: Problem to find my final payment on O2 in My O2

Problem to find my final payment on O2

Cac1 — Thu, 13 Aug 2020 03:02:00 GMT

Recently I have switched to another network and finished the service in O2.

However, I received the email after 14 days when I left， and when I logged into My O2 for payment, I could not find anything but only the O2 wifi info so that I cannot pay for the bill.

I also received the email that the bill would be stacked up if I failed to pay for them. How much would it stack up for the most?

I am currently overseas, so I could not make a call to the service centre. What else could I do? (the mycare email box was also shut down so i cannot get the reply)

Re: Problem to find my final payment on O2

Bambino — Thu, 13 Aug 2020 05:22:45 GMT

@Cac1 You can try this link to see if you can find your bill: https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

If that doesn't help, you can reach customer service at 8 am UK time from abroad if you use Skype. A guide how to use it, and available customer service numbers are here:

O2 won't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

If both of those suggestions fail, perhaps one of the O2 Gurus can help you resolve your issue. I will tag the ones who will be on in the morning.

@O2Lisa, @O2Kayleigh can you please advise @Cac1?

Re: Problem to find my final payment on O2

O2Kayleigh — Thu, 13 Aug 2020 07:04:37 GMT

Thankyou for tagging me @Bambino. I will send you a Private message now regarding your issue @Cac1 .

Re: Problem to find my final payment on O2

O2Kayleigh — Thu, 13 Aug 2020 11:48:31 GMT

@Bambino We are now happy to confirm this issue has been resolved

Re: Problem to find my final payment on O2

Bambino — Thu, 13 Aug 2020 12:45:58 GMT

@O2Kayleigh