https://community.o2.co.uk/t5/My-O2/Broken-buds/m-p/1381068#M9225 <P>Received "free" samsung buds in January, now one has stopped working. How would I get repair/replacement?&nbsp;</P><P>And where has the o2 help chat gone? You just go round in circles on the website searching for someone to help you!!! Very frustrating</P> Thu, 13 Aug 2020 10:41:22 GMT LisiLi 2020-08-13T10:41:22Z https://community.o2.co.uk/t5/My-O2/Broken-buds/m-p/1381068#M9225 <P>Received "free" samsung buds in January, now one has stopped working. How would I get repair/replacement?&nbsp;</P><P>And where has the o2 help chat gone? You just go round in circles on the website searching for someone to help you!!! Very frustrating</P> Thu, 13 Aug 2020 10:41:22 GMT https://community.o2.co.uk/t5/My-O2/Broken-buds/m-p/1381068#M9225 LisiLi 2020-08-13T10:41:22Z https://community.o2.co.uk/t5/My-O2/Broken-buds/m-p/1381072#M9227 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/2461933">@LisiLi</a>&nbsp;</P><P>You need to contact Samsung. <A href="https://www.samsung.com/uk/support/contact/" target="_blank" rel="noopener">https://www.samsung.com/uk/support/contact/</A>&nbsp;</P> Thu, 13 Aug 2020 10:45:22 GMT https://community.o2.co.uk/t5/My-O2/Broken-buds/m-p/1381072#M9227 Cleoriff 2020-08-13T10:45:22Z