topic Re: o2 notification about network in My O2

o2 notification about network

cath1971 — Sat, 18 Jul 2020 10:30:18 GMT

is anyone else getting notifications when making and getting calls and sometimes not saying "my o2 is measuring network performance"

Was only happening during calls but ive just had it when not making or receiving a call

Anyone know what it means?

Re: o2 notification about network

MI5 — Sat, 18 Jul 2020 10:49:04 GMT

@cath1971

No, never had that.

Download Malwarebytes and scan your phone for any adware.

Re: o2 notification about network

seewhatyoucando — Sat, 18 Jul 2020 11:24:43 GMT

It’s the O2 “MyNetwork” app

Open app. From the drop down menu choose:

“My experiences”

“Measurements” last on the screen

Select “Disable

Re: o2 notification about network

Marjo — Wed, 22 Jul 2020 13:31:20 GMT

Hey there @cath1971 and anyone else who comes across this topic

We've checked internally about this notification and can confirm what was mentioned above. To clarify, it's a planned activity in the My O2 app and the behaviour is normal. This was a change implemented in the latest app release where My O2 collects anonymised Network measurement data used to improve customers' network experience overall and spot any issues as they are occurring. There is no data charges or data taken from bundles for this in case any of you have questions about that, even though it might show as data usage on the mobile data settings in iOS and Android.

Re: o2 notification about network

MI5 — Wed, 22 Jul 2020 13:34:19 GMT

Thanks @Marjo. Good to know.

Re: o2 notification about network

jonsie — Wed, 22 Jul 2020 20:58:40 GMT

They sneaked that one in....

Re: o2 notification about network

coiner — Thu, 23 Jul 2020 06:03:08 GMT

Is it possible to disable it? I don't have MyNetwork App.

Re: o2 notification about network

Marjo — Wed, 29 Jul 2020 18:14:22 GMT

Hi there, sorry it took me a while to get a response to your question @coiner .

You can disable the network notification this way:

click on the profile picture top right
select Security and Privacy
select Network Preferences
Toggle to rejected and save

Note that I've just checked this on my phone and I had to update the My O2 app before I found this setting.

Re: o2 notification about network

coiner — Wed, 29 Jul 2020 18:27:31 GMT

Great! Thanks a lot.