topic Re: Contacting o2 by email/livechat in My O2

Contacting o2 by email/livechat

Max21 — Wed, 22 Jul 2020 14:03:19 GMT

Hello,

I had a query I needed to discuss with o2. My problem is I am deaf and cannot hear over the phone, and I was searching for their contact email address or live chat facility and cannot find one.

Does anyone know what this information is?

Thanks

Re: Contacting o2 by email/livechat

Bambino — Wed, 22 Jul 2020 14:14:11 GMT

@Max21 Unfortunately there is no email address. There is this link which should help you: https://community.o2.co.uk/t5/Access-For-All/Access-For-All/td-p/1201405

Re: Contacting o2 by email/livechat

Max21 — Wed, 22 Jul 2020 14:23:49 GMT

Thank you for your reply.

Hmm, that sounds rather complicated. I no longer have an account with them. Do I still need to sign up for all of that just for them to answer a brief query I have?

Do they really have no way to contact them via email or over live chat?

Re: Contacting o2 by email/livechat

Bambino — Wed, 22 Jul 2020 14:44:29 GMT

@Max21 Live Chat is sporadic at the moment. Sometimes they're there, sometimes not. If you click on this link you might get a chat box pop up: https://www.o2.co.uk/contactus

Also try clicking this link, as O2 are more interested in selling you something, rather than anything else: https://www.o2.co.uk/shop

Re: Contacting o2 by email/livechat

MI5 — Wed, 22 Jul 2020 15:08:11 GMT

@Max21

If it's not directly account related, we may be able to advise you on here ?

Re: Contacting o2 by email/livechat

Max21 — Wed, 22 Jul 2020 15:22:30 GMT

It is regarding getting my proof of no claims discount sent to me, as their self service form isn't working.

Re: Contacting o2 by email/livechat

Max21 — Wed, 22 Jul 2020 15:23:29 GMT

I did just get through to their live chat. Unfortunately they said they did not deal with car insurance queries via live chat, and I'd have to call and download some specialist software to tranlsate the phone conversation into text. It's pretty poor in all honesty.

Re: Contacting o2 by email/livechat

IAA — Wed, 22 Jul 2020 15:26:12 GMT

Hello
I would like to upgrade my phone set and tariff. Can I talk to someone for best deal available

Re: Contacting o2 by email/livechat

MI5 — Wed, 22 Jul 2020 15:28:20 GMT

@Max21

This is what they are referring to https://community.o2.co.uk/t5/Discussions-Feedback/NGTS/m-p/1030065#M89141

Re: Contacting o2 by email/livechat

MI5 — Wed, 22 Jul 2020 15:29:01 GMT

@IAA wrote:
Hello
I would like to upgrade my phone set and tariff. Can I talk to someone for best deal available

@IAA

Not on here, sorry.

You need to call 202 and speak to upgrades.