topic Re: Proof Of Purchase in My O2

Proof Of Purchase

Zack_Daniels — Fri, 26 Jun 2020 13:27:38 GMT

It shouldn't be this hard to get access to a simple PDF of the proof of purchase.

None of the emails I recieved following my order contained anything vaguely representing a proof of purchase. I had a proof of order, but it didn't contain anything helpful for the Galaxy Bud redemption (like a date), and there's no downloadable file.

Nowhere on My 02 is there a invoice for my order, and I can't find any previous topic that has helped. Right now I only need it for the claim of the free Galaxy Buds, but I'm now worried than I'm gonna have to jump through hoops if I ever need it for something serious.

Outside of screenshotting and cropping a picture of my order, thenexporting to PDF/ JPEG myself I can't seem to get access to any document that's useful.

Ridiculous.

Re: Proof Of Purchase

pgn — Fri, 26 Jun 2020 13:49:11 GMT

That might work, @Zack_Daniels, but in your MyO2 there's a section that holds what you nee..d

Download a copy of your order from recent orders in your MyO2.

Best accessed from online, but App shows it too:

More info here:

Re: Proof Of Purchase

Zack_Daniels — Fri, 26 Jun 2020 13:50:01 GMT

In theory yes! But my most recent bill is still that of my previous SIM. I imagine that'll be updated once first payment is taken out.

The claim got approved, but it seems odd that there isn't a simple invoice of the original order anywhere in my account, or that I didn't get one emailed to me. 02 dropping the ball.

Re: Proof Of Purchase

pgn — Fri, 26 Jun 2020 13:53:13 GMT

Agreed, O2's processes have all been much much slower over the last 12 weeks or so: transfers, Sim swaps, contracts...

Re: Proof Of Purchase

MI5 — Fri, 26 Jun 2020 18:10:34 GMT

@Zack_Daniels

Everyone else has just printed their recent order as a pdf file from their MyO2.