topic Re: My O2 App gives Error code 36 (unlinked MSISDN) in My O2

My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Mon, 14 Oct 2013 23:34:10 GMT

I am just wondering why? I guess this has something to do with me getting my old mobile number moved to my new contract phone.

Can anyone clarify if that is the cause? If not what is? and regardless - how to fix it?

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Tue, 15 Oct 2013 06:24:57 GMT

It could be.

First try deleting it and re download.

Check your current O2 mobile number is showing in myo2.

Then if no joy ring O2 customer services.

O2 Customer Services. 202 for Contract >4445 for PAYG>8002 for Business.

Re: My O2 App gives Error code 36 (unlinked MSISDN)

version7point0 — Tue, 15 Oct 2013 18:46:45 GMT

Very unrelated...but...

You know you are a mobile phone nut when you ask a girl...

"can I have your MSiSDN"

You should just go ahead and ask her to marry you when she replies...

"yeah its 07................."

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Thu, 17 Oct 2013 15:36:35 GMT

The fix I used was to open Settings > Apps > find it in the 'Downloaded' list and then click 'Clear Data'.

Then just go into the app and re-login, that fixes it all.

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Toby — Thu, 17 Oct 2013 15:38:20 GMT

Great to hear you found a fix for it Express93 and thanks for posting your results.

Have you had a chance to play with the updated version of the app? Lots of new features in there

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Sun, 03 Nov 2013 18:27:19 GMT

Help!! I have 36 on my MiFi, what does this all mean? I am only able to access my apps intermittently. I have paid my bill and have credit on my dongle. It is driving me nuts and O2 are not avaviable.

Madge

Re: My O2 App gives Error code 36 (unlinked MSISDN)

perksie — Sun, 03 Nov 2013 23:16:31 GMT

Have you tried the fix above?

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Sat, 09 Nov 2013 01:18:38 GMT

Hi all,

I'm having the same issue. It started after I upgraded software from iOS 7 to ios 7.0.3. When I opened my02, the "msisdn...code 36" message popped up. I've tried deleting and reinstalling and it hasn't work. Would like to try the fix mentioned above but though I've tried to locate the app in settings, so I can use the fix above, I Can't find it other than in "Usage" and the only option given at that point is "delete app".
Any other fixes that may be suitable for iphone 5 would be ace.

Citrus sweet

Re: My O2 App gives Error code 36 (unlinked MSISDN)

MI5 — Sat, 09 Nov 2013 10:08:26 GMT

The fix above won't work on an iPhone. You'll have to delete the app then do a soft reset before re installing. I'd download a fresh too rather than from a cloud backup.

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Sat, 09 Nov 2013 10:30:32 GMT

Problem solved! Thanks. MI5

Re: My O2 App gives Error code 36 (unlinked MSISDN)

MI5 — Sat, 09 Nov 2013 10:42:30 GMT

No probs

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Tue, 12 Nov 2013 23:03:47 GMT

How do I do a soft reset?

Re: My O2 App gives Error code 36 (unlinked MSISDN)

perksie — Tue, 12 Nov 2013 23:28:38 GMT

Turn it off and turn it back on again.

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Tue, 18 Mar 2014 10:59:54 GMT

i'm getting the error code 36, this happened after my number was ported over

I have deleted the app, soft reset, searched for any other settings that seam to relate to this app, but still can not get it to sync

The girl at 02 just told me to give it 24hours to see if it corrects itself

Help, any further suggestions

Re: My O2 App gives Error code 36 (unlinked MSISDN)

jonsie — Tue, 18 Mar 2014 11:18:53 GMT

It normally takes a couple of days for your number to be reregistered on O2's systems when changing monthly to contract or viceversa or when porting. How long since you ported the number?

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Tue, 18 Mar 2014 11:38:07 GMT

the phone was bought Saturday on a new contract, the number from my old business contract got ported to the new contract last night, about 7pm

Re: My O2 App gives Error code 36 (unlinked MSISDN)

MI5 — Tue, 18 Mar 2014 12:08:59 GMT

As you were previously on a Business contract you may have to call 202 and ask them to reset your My O2 account, but I'd still hang on a couple of days for the systems to catch up with the transfer.

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Tue, 18 Mar 2014 12:29:03 GMT

cheers, i'll give it a few days and see how it develops, i didn't use my o2 before and it worked with the old number. so i'll see if its just a case of O2 Consumer catching up with O2 business and sorting things out

Re: My O2 App gives Error code 36 (unlinked MSISDN)

MI5 — Tue, 18 Mar 2014 12:36:21 GMT

Your "My O2" account will need to be created as I'm sure you know it woks differently for business contracts.

Re: My O2 App gives Error code 36 (unlinked MSISDN)

Anonymous — Wed, 19 Mar 2014 11:22:51 GMT

After speaking with them, I have to wait until after my first bill, so around another month 😡