topic Re: Disable Aura in My O2

Disable Aura

csnazell — Thu, 09 Jan 2020 12:45:24 GMT

The My 02 app has updated and I'm now getting notifications from Aura, O2's completely unnecessary digital assistant.

How do I disable Aura or at least turn off it's notifications? I'm using a Samsung S9 with Android 9.

Re: Disable Aura

MI5 — Thu, 09 Jan 2020 13:08:50 GMT

@csnazell

Settings . Apps . MyO2 and turn notifications off.

Re: Disable Aura

csnazell — Thu, 09 Jan 2020 13:15:43 GMT

Thanks for the response but that's essentially a tacit "No".

Android notifications have had a channel mechanism for a while now and Aura should be on its own channel so it can be turned off and leave the rest of the app functional.

Re: Disable Aura

MI5 — Thu, 09 Jan 2020 13:18:59 GMT

Sorry, I didn't design the app !

Re: Disable Aura

csnazell — Thu, 09 Jan 2020 13:54:08 GMT

Absolutely!

Just a bit of frustration on my part at whomever O2 outsourced this to not doing an adequate job.

Thanks.

Re: Disable Aura

jonsie — Thu, 09 Jan 2020 14:46:44 GMT

What version have you updated to?

Do you have the options in the settings to uninstall updates?

I have the latest version and I've not received any notifications from Aura at all although I've had a text survey this morning asking my experience of my recent use of My O2.

Re: Disable Aura

Martin-O2 — Mon, 13 Jan 2020 10:17:28 GMT

Thanks for the feedback on Aura notifications @csnazell. I can speak to the Aura team to see if there is anyway to disable these notifications.

Re: Disable Aura

pgn — Fri, 12 Jun 2020 19:12:45 GMT

@Martin-O2 wrote:
Thanks for the feedback on Aura notifications @csnazell. I can speak to the Aura team to see if there is anyway to disable these notifications.

Did you get an answer, @Martin-O2?

Re: Disable Aura

Notbothered — Mon, 15 Jun 2020 18:08:01 GMT

I get an email with bill details then text saying your bill is ready then about an hour later Aura pops up and says it all again what is the point in Aura how many lines of communication do you need? On a side note your billing email is the best of its kind heres your bill total thats it great. By comparison Bt send a billing email it takes 2 logins and nine keyboard presses to get to see what your bill total is that month energy company similarly over fussy. Dont go the same way o2.

Re: Disable Aura

Notbothered — Mon, 15 Jun 2020 18:20:48 GMT

Also i still cant work out how to turn it off without turning all notifications off which i about to do until there is a way to just remove 'Aura' messages.
Anyone able to enlighten me?