topic Re: Can't view my bills in My O2

Can't view my bills

Grants — Thu, 11 Jun 2020 15:58:47 GMT

When I try and look at my account bill details or old/previous bills I get a new tab with the message below. If I choose report the problem I get the message "Knowledge Server Error - Please try again".

There’s a Problem

There’s been a problem getting the page you want.

Please try again by clicking here.

If you continue to see this error message, please report the problem by clicking here and provide the error message below.

Diagnostic Information
   URL: /Billing/eaO2/ChangeDashboard.do?pageName=PreviousBills&account=1042003124&return_url=https%3A//billing.o2.co.uk/bill?disambiguation_id=c7ccb9dc-68dc-4a4e-b0ea-0368c5e1e8b0
   Error Code: o20x13212072ae
   Userid: unauthenticated
   Date/time: 11/06/2020 16:52:56

Anyone any ideas?

Re: Can't view my bills

MI5 — Thu, 11 Jun 2020 16:47:53 GMT

@Grants

Your login is failing.

Try clearing cache and cookies or try a different browser.

Re: Can't view my bills

Grants — Fri, 12 Jun 2020 10:58:44 GMT

Thank for the reply. I did try various browsers (Firefox / Chrome / Edge / Safari) and on different devices. I've also tried clearing cache and cookies. Still get the same message.

I've now noticed there have been various threads on this topic. Is there anything else I could try?

Alternatively in the short term is there a contact (understanding Coronavirus impact) or way of requesting copies of previous bills?

Thanks....

Re: Can't view my bills

MI5 — Fri, 12 Jun 2020 12:03:49 GMT

@Grants

All numbers here

The one ending in 4005 is best to try first.