topic Re: Not my name? in My O2

Not my name?

Reedi — Wed, 10 Jun 2020 08:01:42 GMT

At the top of the Accounts section of the My O2 app, it’s showing a little sim icon and a persons name next to it.
Well that name isn’t me?, any idea what’s going on?

Thanks

Re: Not my name?

MI5 — Wed, 10 Jun 2020 08:05:50 GMT

@Reedi

We canot access accounts on here so no idea.

Can you edit it? Is the number correct?

If not, you'll need to contact O2 directly

The best number to call on appears to be 0800 587 4005

Re: Not my name?

Reedi — Wed, 10 Jun 2020 09:03:05 GMT

Nope can't edit it. everything is fine, what shows here on your app?

I'm not Robert! 😞

See this image...

https://www.dropbox.com/s/qqvgjcg5ub6j1w0/o2.jpeg?dl=0

Re: Not my name?

MI5 — Wed, 10 Jun 2020 09:55:39 GMT

@Reedi

I have changed my name tags to be able to identify each of my accounts.

If you login online http://www.o2.co.uk/myo2 you should see a small pencil icon next to the device name. Try editing that to something else, then delete and reinstall your MyO2 app to refresh it.