https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018423#M749 <P>At a guess I would say the update is no longer compatible with older android versions.</P> Sat, 19 Nov 2016 15:01:33 GMT jonsie 2016-11-19T15:01:33Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1017940#M741 <P>After updating a couple of days ago, the app won't run - just gives a blue screen then crashes.&nbsp; Lots of comments on Play Store from people with the same issue but I can't seem to find anything here ... S3 Mini running Android 4.2.2.</P> Thu, 17 Nov 2016 16:26:09 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1017940#M741 Anonymous 2016-11-17T16:26:09Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1017942#M742 Have you tried deleting it and reinstalling? Thu, 17 Nov 2016 16:40:12 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1017942#M742 MI5 2016-11-17T16:40:12Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018005#M743 <P>Deleted by me <img id="smilie_frech_065" class="emoticon emoticon-smilie_frech_065" src="https://community.o2.co.uk/html/@106B69DB26BD1FDEF85B25C93C0271B9/images/smilies/smilie_frech_065.gif" alt="Rolleys" title="Rolleys" /></P><P>Note to self. Read the post properly Cleo! (Thanks for the timely reminder <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/24643">@MI5</a>) <img id="embarrassed-smiley30" class="emoticon emoticon-embarrassed-smiley30" src="https://community.o2.co.uk/html/@6CF946C590A89167DCE40D32BE9AE1D3/images/smilies/embarrassed-smiley30.gif" alt="Bow" title="Bow" /></P> Thu, 17 Nov 2016 19:56:57 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018005#M743 Cleoriff 2016-11-17T19:56:57Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018032#M744 Was the first thing I tried. Was only then I did some digging and saw it seems to be a common problem. Thu, 17 Nov 2016 23:03:30 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018032#M744 Anonymous 2016-11-17T23:03:30Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018062#M745 I'll flag <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/60444">@Toby</a> then for feedback Fri, 18 Nov 2016 06:52:02 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018062#M745 MI5 2016-11-18T06:52:02Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018090#M746 <P>Hi&nbsp;@Anonymous,</P> <P>Thanks for&nbsp;reporting&nbsp;this. I'll share&nbsp;with the app team. Welcome to the community too <img class="lia-deferred-image lia-image-emoji" src="https://community.o2.co.uk/html/@0298759A4703928FCB017542757CF0DA/images/smilies/013.png" alt="wink" title="wink" /></P> <P>Does the blue screen happen when entering every the app every time, or entering a certain section of the app?</P> Fri, 18 Nov 2016 09:44:24 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018090#M746 Toby 2016-11-18T09:44:24Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018095#M747 <P>@Anonymous&nbsp;says the app won't run at all.</P> Fri, 18 Nov 2016 09:57:35 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018095#M747 jonsie 2016-11-18T09:57:35Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018407#M748 <P>You go to open the app - you get the blue screen which then used to get the 4 boxes for your pin only rather than the 4 boxes appearing, the app crashes and you're back at the home screen.&nbsp;</P><P>&nbsp;</P><P>It does it every time.&nbsp; I've uninstalled &amp; reinstalled, restarted the phone, all the usual things and it makes no difference.</P> Sat, 19 Nov 2016 14:01:14 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018407#M748 Anonymous 2016-11-19T14:01:14Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018423#M749 <P>At a guess I would say the update is no longer compatible with older android versions.</P> Sat, 19 Nov 2016 15:01:33 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018423#M749 jonsie 2016-11-19T15:01:33Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018433#M750 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/27">@jonsie</a> wrote:<BR /><P>At a guess I would say the update is no longer compatible with older android versions.</P><HR /></BLOCKQUOTE><P>Bad form if ICS is no longer supported - must be millions of phones still on that.</P> Sat, 19 Nov 2016 15:15:35 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018433#M750 MI5 2016-11-19T15:15:35Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018652#M751 <P>Indeed - especially as it's advertised on the O2 website as being compatible with v2.3 &amp; later.</P><P>&nbsp;</P> Sun, 20 Nov 2016 16:45:53 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018652#M751 Anonymous 2016-11-20T16:45:53Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018655#M752 <BLOCKQUOTE><HR />@Anonymous wrote:<BR /><P>Indeed - especially as it's advertised on the O2 website as being compatible with v2.3 &amp; later.</P><P>&nbsp;</P><HR /></BLOCKQUOTE><P>Should be fine if that's what it says.</P><P>I guess an update broke it but they should be able to fix it easy enough.</P> Sun, 20 Nov 2016 16:55:36 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1018655#M752 MI5 2016-11-20T16:55:36Z https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1021306#M753 <P>Noticed v8.1 was on the App Store today so installed it - and it still has exactly the same problem - blue screen then crashes.</P> Thu, 01 Dec 2016 18:21:27 GMT https://community.o2.co.uk/t5/My-O2/My-O2-app-update-problems/m-p/1021306#M753 Anonymous 2016-12-01T18:21:27Z