topic Re: Disney in My O2

Disney

LadyA — Sun, 26 Apr 2020 15:13:16 GMT

Hello, I got Disney+ for 6 months free. My account says it is activated and pay nothing until October. However i don’t have a redemption code even though I requested it. I tried to ask them but they won’t help me, does anyone know what I can do?

Re: Disney

jonsie — Sun, 26 Apr 2020 15:17:05 GMT

Go to Extras in My O2 and

Redeem Now

Follow the links from there

https://www.o2.co.uk/extras/disney-plus

Re: Disney

MI5 — Sun, 26 Apr 2020 15:30:45 GMT

@LadyA

If it says activated it's already done.

Re: Disney

LadyA — Sun, 26 Apr 2020 16:06:27 GMT

It says it is activated on my account however i do not have a redeem code, i requested one so the activated it. as i have no redeem code, i am currently paying for disney plus every month

Re: Disney

MI5 — Sun, 26 Apr 2020 16:25:55 GMT

@LadyA

If you're eligible for it free you are emailed all relevant details and activation links.

It's only free if you upgraded or took a new contract with the offer included.

Re: Disney

LadyA — Sun, 26 Apr 2020 17:51:33 GMT

yes i did that, i got a new contract and with that got disney plus free. I activated it, and i got told through text i have activated it and should get an activation code. i havent got that code and im paying for disney monthly, but on my o2 account says i have it free till october

Re: Disney

Cleoriff — Sun, 26 Apr 2020 17:55:03 GMT

@LadyA wrote:
yes i did that, i got a new contract and with that got disney plus free. I activated it, and i got told through text i have activated it and should get an activation code. i havent got that code and im paying for disney monthly, but on my o2 account says i have it free till october

Then you need to ring O2 @LadyA

Re: Disney

MI5 — Sun, 26 Apr 2020 18:04:26 GMT

@LadyA

You don't get sent an activation code.

If it says "O2 Subscription" you're getting it free.

Re: Disney

LadyA — Sun, 26 Apr 2020 18:21:51 GMT

Subscription is what I meant sorry, but you have to put in a redeemed code to get the 6months free, you can’t just sign in and it be free for 6 months

Re: Disney

MI5 — Sun, 26 Apr 2020 18:38:34 GMT

If you follow the link in your email or from your MyO2 you don't need a code.
I have done it myself 2 weeks ago, I didn't enter a code at all.

Re: Disney

jonsie — Sun, 26 Apr 2020 18:42:03 GMT

I must be honest, when I did it did come up with a page asking for a code but it autofilled for me.

Re: Disney

MI5 — Sun, 26 Apr 2020 18:46:56 GMT

Yeah, mine too but as I had already followed the email link directly to the Disney site it said it had already been redeemed. Point is, you don't get sent a code from anywhere.