topic Re: Can't redeem Amazon Prime Video via MyO2 app. in My O2

Can't redeem Amazon Prime Video via MyO2 app.

priyahp — Thu, 16 Apr 2020 15:48:22 GMT

The redeem button doesn't take me to the partner site: Amazon. It's just a dead text.

- I've downloaded the Prime Video app on my phone, assuming that I'll be redirected into the app rather the website. Wouldn't have thought it'll make a difference though and it doesn't because it doesn't redirect me to the app or website. It just does nothing.

- I've tried on my laptop via mymobile.o2.co.uk as well. Used MS Edge instead of Opera and changed settings on my browser (on the off-chance it's cookie or privacy setting related).

- I've checked my emails for an activation link.

- I have tried phoning 202 but there's no option that I feel would deal with this - considering that the phones lines are for critical problems.

- I have looked for solutions on here (and on other forums as well) but there's nothing for dead links.

-------------------------------------------------------

Message on my MyO2 app says:

You selected Amazon Prime Video.

Please redeem your extra on our partner's page by clicking on the button below.

Once you've redeemed your extra you will be able to use it immediately, but it might take 24 hours to show as active on My O2.

Re: Can't redeem Amazon Prime Video via MyO2 app.

MI5 — Thu, 16 Apr 2020 15:51:10 GMT

@priyahp

Have you tried using Chrome?

Re: Can't redeem Amazon Prime Video via MyO2 app.

priyahp — Sat, 18 Apr 2020 10:14:55 GMT

Using Google Chrome doesn't make a difference, it still doesn't work.

Re: Can't redeem Amazon Prime Video via MyO2 app.

Cleoriff — Sat, 18 Apr 2020 10:16:31 GMT

@priyahp

Then you need to contact O2

Numerous numbers in this link

Re: Can't redeem Amazon Prime Video via MyO2 app.

priyahp — Sat, 18 Apr 2020 10:41:19 GMT

"Bye thanks for phoning o2."

@MI5
@Cleoriff
That's happened everytime I've phoned 202. Do I just say my phone is lost or stolen to get through? Then automated options have sent all over the place and then I get hung up on.

It'll be my 8th attempt. I'm not terrible on with technology at all but I don't want to get sent to a random team. Unless, there aren't separate teams at all and any customer service agent can dealt with any query, whether I chose 'phone is lost or stolen' or 'upgrade' or any random thing.

Re: Can't redeem Amazon Prime Video via MyO2 app.

priyahp — Sat, 18 Apr 2020 10:42:46 GMT

"Bye thanks for phoning o2."

@MI5
@Cleoriff
That's happened everytime I've phoned 202. Do I just say my phone is lost or stolen to get through? The automated options have sent my all over the place and then I get hung up on.

It'll be my 8th attempt. I'm not terrible on with technology at all but I don't want to get sent to a random team. Unless, there aren't separate teams at all and any customer service agent can dealt with any query, whether I chose 'phone is lost or stolen' or 'upgrade' or any random thing.

Re: Can't redeem Amazon Prime Video via MyO2 app.

jonsie — Sat, 18 Apr 2020 10:43:07 GMT

Use any of the numbers and press any option given

Re: Can't redeem Amazon Prime Video via MyO2 app.

Cleoriff — Sat, 18 Apr 2020 10:43:39 GMT

Personally I would try any option. Someone got through this morning by using fraud. It wasn't a fraud enquiry but they dealt with it.

If they can help they will. If not, you've lost nothing. @priyahp

Re: Can't redeem Amazon Prime Video via MyO2 app.

priyahp — Sat, 18 Apr 2020 14:07:02 GMT

*I'm not terrible with technology...

I'll just leave it. It's not important.