Proof of usage

LPete — Fri, 17 Apr 2020 15:44:28 GMT

I need to get a proof of usage document from O2, which needs to be sent directly to the insurance company.

It needs to include:

1. Your name and address
2. Make and model of the device
3. Serial number (IMEI number if a mobile phone)
4. Date of purchase
5. Date of first usage
6. Date of last usage

I therefore need O2 to compile the document and send it - they haven't just accepted a bill or anything from My02.

How can I get in touch with someone to do this without any available access to a member of staff?

Thanks,
LM

Re: Proof of usage

jonsie — Fri, 17 Apr 2020 15:47:06 GMT

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Support/td-p/1317461/highlight/true
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

topic Proof of usage in My O2

Proof of usage

Re: Proof of usage