topic Re: Spend Cap on my Monthly Payment Account in My O2

Spend Cap on my Monthly Payment Account

TlauNet — Mon, 30 Mar 2020 11:58:36 GMT

Will someone show me how to increase the Spend Cap amount on my Monthly Payment account.

ThE O2 website gave all comments about Spend Cap BUT fail to instruct a customer how to do it by login his (I.e. mine) MyO2.

HELP !

MI5 — Mon, 30 Mar 2020 12:00:05 GMT

O2Lauren — Mon, 30 Mar 2020 12:00:44 GMT

You need to call customer services which is 202 from your phone.

Thanks

TlauNet — Mon, 30 Mar 2020 12:03:35 GMT

They cannot be reached.

jonsie — Mon, 30 Mar 2020 12:05:13 GMT

You need to keep trying. Around 8am is the best time

MI5 — Mon, 30 Mar 2020 12:05:31 GMT

You need to keep trying I'm afraid

O2James — Mon, 30 Mar 2020 12:06:43 GMT

If you have the my o2 app, you may be able to change the spend CAP via this method.

MI5 — Mon, 30 Mar 2020 12:07:59 GMT

Unfortunately, only customer service can add or alter spend caps as per my guide posted above.

gmarkj — Mon, 30 Mar 2020 12:29:02 GMT

@O2James wrote:
If you have the my o2 app, you may be able to change the spend CAP via this method.

We have tried that before James, but it only takes you to another page to say call customer services...

O2James — Mon, 30 Mar 2020 12:32:05 GMT

Apologies, customer service is your only other port of call, you could try to reach them on via Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823