topic Re: Error when Redeeming an Extra from My O2 Account in My O2 https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296809#M4877 <P>I have 6 months Prime Video which is added to my existing account.</P> Thu, 27 Feb 2020 15:22:31 GMT jonsie 2020-02-27T15:22:31Z Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296785#M4875 <DIV><SPAN>&nbsp;I am&nbsp;</SPAN>trying to redeem an Extra which is a 6-month subscription to Audible. This was giving to me as part of a promotion from my O2 Account.</DIV><DIV>&nbsp;</DIV><DIV>1. I click on "Redeem Now" from My O2 Account</DIV><DIV>2. It then take me to my Amazon Sign-In page</DIV><DIV>3. I sign into Amazon using my Amazon password</DIV><DIV>4. I then get an error stating "Activation error:We've encountered a problem. Please try again."</DIV><DIV>&nbsp;</DIV><DIV>Why is this happening and how can I fit it so I get&nbsp;</DIV><DIV>&nbsp;</DIV><DIV>Thanks,</DIV><DIV>Adam</DIV> Thu, 27 Feb 2020 15:02:19 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296785#M4875 AdamTrowse 2020-02-27T15:02:19Z Re: Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296791#M4876 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1848173">@AdamTrowse</a>&nbsp;</P><P>I believe you need a new amazon account with a new email address.</P><P>The other amazon offers cannot be added to existing amazon accounts either.</P> Thu, 27 Feb 2020 15:07:32 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296791#M4876 MI5 2020-02-27T15:07:32Z Re: Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296809#M4877 <P>I have 6 months Prime Video which is added to my existing account.</P> Thu, 27 Feb 2020 15:22:31 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296809#M4877 jonsie 2020-02-27T15:22:31Z Re: Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296814#M4878 That was an offer with your tariff though, not an extra, right? Thu, 27 Feb 2020 15:25:12 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296814#M4878 MI5 2020-02-27T15:25:12Z Re: Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296829#M4879 <P>As far as I know it was an extra. It did however come with a tariff change and I had to 'choose' an extra. It seems crazy to have to open another Amazon account when you have an existing one.</P> Thu, 27 Feb 2020 15:34:57 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296829#M4879 jonsie 2020-02-27T15:34:57Z Re: Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296852#M4881 <P>From the help page&nbsp;<A href="https://www.o2.co.uk/extras" target="_blank">https://www.o2.co.uk/extras</A></P><P>&nbsp;</P><P><EM><STRONG>Q. I already pay for one of these subscriptions. Can I still choose this extra?</STRONG></EM></P><P><U><EM><STRONG>A. No, you can only get an extra if you don’t already have an existing subscription with that partner.</STRONG></EM></U></P><P>&nbsp;</P> Thu, 27 Feb 2020 16:03:13 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296852#M4881 MI5 2020-02-27T16:03:13Z Re: Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296855#M4882 <P>This worked, thanks!</P><P>&nbsp;</P><P>I really think O2 need to explain to customers the procedure for this.</P> Thu, 27 Feb 2020 16:17:11 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296855#M4882 AdamTrowse 2020-02-27T16:17:11Z Re: Error when Redeeming an Extra from My O2 Account https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296876#M4883 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1848173">@AdamTrowse</a>&nbsp;</P><P>Glad you're sorted and yes, it is in the help online but maybe not explained clearly enough as it's obviously confusing some customers.</P> Thu, 27 Feb 2020 17:06:44 GMT https://community.o2.co.uk/t5/My-O2/Error-when-Redeeming-an-Extra-from-My-O2-Account/m-p/1296876#M4883 MI5 2020-02-27T17:06:44Z