topic Re: Changing tariff and data rollover in My O2

Changing tariff and data rollover

Marisacutee — Tue, 31 Dec 2019 01:58:31 GMT

I’m thinking of changing £15 tariff to £10 and I have around 6GB data left now but I’m not sure whether these data will be kept to the new big bundle or not. Thanks for your reply!

Re: Changing tariff and data rollover

Cleoriff — Tue, 31 Dec 2019 09:05:36 GMT

Hi @Marisacutee

If you are decreasing your big bundle, that data would not be kept as it's a new lower tariff.

However, I would check with customer services first

Best of luck and welcome to the forum

Re: Changing tariff and data rollover

MI5 — Tue, 31 Dec 2019 10:31:31 GMT

@Marisacutee

Any tariff change will not take effect until your anniversary date, ie when you next top up, so any data you have left this month will be retained for use until the end of your month.

Re: Changing tariff and data rollover

Marjo — Fri, 03 Jan 2020 10:43:46 GMT

Hi @Marisacutee , did you manage to change your tariff ok in the end? Let us know if you need any additional help at any point.