topic Re: accounts and email in My O2

accounts and email

tmarsh — Sat, 28 Dec 2019 18:10:07 GMT

I have 2 phones on contract set up in myo2 web. I added 2 payg phones under a different email address but they show up in the original address. How come?

Re: accounts and email

Cleoriff — Sat, 28 Dec 2019 18:17:32 GMT

@tmarsh

This is probably due to O2 having your original email address on file when you bought the contract phones.

As you would have bought the PAYG phones outright I presume it reverted to your original email address?

If you wanted to change it then you would need to contact customer services

Re: accounts and email

tmarsh — Sat, 28 Dec 2019 18:38:56 GMT

Yes, correct. I wanted to have the contract phones separate.

Re: accounts and email

MI5 — Sat, 28 Dec 2019 18:58:23 GMT

@tmarsh

You should be able to delete the PAYG phones from your MyO2 and then register with a different email.

Re: accounts and email

tmarsh — Sat, 28 Dec 2019 19:34:32 GMT

Yes, that's what I did originally. I created a new account with a new email address but when i log in to either address all phones are there, payg and contract. It's not a big deal i suppose, I can just keep them all on one address but I just wondered why a new account would link to an existing one.

Re: accounts and email

Cleoriff — Sat, 28 Dec 2019 19:47:30 GMT

As I said, it would be due to you having an existing email address for your contract phones @tmarsh

It's no big deal really (as you say)

Re: accounts and email

MI5 — Sat, 28 Dec 2019 19:57:59 GMT

It shouldn't link them like that @tmarsh

I've got one account completely separate even using the same email address.

Re: accounts and email

Cleoriff — Sat, 28 Dec 2019 20:00:29 GMT

Then contact customer services if you want to change it @tmarsh (as I said in my first post).

Re: accounts and email

tmarsh — Wed, 08 Jan 2020 20:44:11 GMT

Well customer services proved to be no help at all. On the phone for ages, going through the steps, texting verification codes etc. to no avail, They finally decided it was a system fault, they would investigate and email me. But they did not. So, on chat tonight, again for a long time, still no joy. What can I do?

Re: accounts and email

Cleoriff — Wed, 08 Jan 2020 20:53:48 GMT

Maybe our managers can help @tmarsh

@Marjo @Martin-O2 ?

Re: accounts and email

tmarsh — Wed, 08 Jan 2020 21:00:46 GMT

Hopefully. It appears I have registered it under a different email, I have checked all my logins. Maybe someone can check the number and see what email it is linked to?

Re: accounts and email

Martin-O2 — Thu, 09 Jan 2020 16:45:28 GMT

Thanks for the mention @Cleoriff.

I'm sure we can get this one sorted for you @tmarsh. I'll drop you a message so I can grab a few details.

Re: accounts and email

tmarsh — Thu, 09 Jan 2020 18:16:17 GMT

Thanks.

Re: accounts and email

tmarsh — Fri, 24 Jan 2020 07:30:18 GMT

Well Martin-O2, I have been waiting for some time now but no one has done anything about my issue.

Re: accounts and email

tmarsh — Tue, 04 Feb 2020 17:51:32 GMT

So, into February and the tumbleweed continuing to drift.....

Re: accounts and email

tmarsh — Tue, 25 Feb 2020 18:52:44 GMT

Is any one at O2 able to help on this?

Re: accounts and email

MI5 — Tue, 25 Feb 2020 18:54:28 GMT

Have you messaged @Martin-O2 ?

Re: accounts and email

Cleoriff — Tue, 25 Feb 2020 18:57:06 GMT

@tmarsh

Sadly the whole forum is now experiencing problems with emails and notifications and has been for over a week now. I will tag @Martin-O2 again for you (via the report box as mentions aren't working either)

Re: accounts and email

MI5 — Tue, 25 Feb 2020 18:58:33 GMT

Private messages are working though so best to message him directly.

Re: accounts and email

tmarsh — Fri, 06 Mar 2020 19:30:28 GMT

Thanks for all who have helped on this. Finally sorted, I managed to figure out what email address I used originally so can now log in OK. I haven't tried to bring the no across yet, might just leave well alone and have a separate login!