https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245464#M3839 <P>No staff here chummy.</P> Fri, 09 Aug 2019 08:30:18 GMT MI5 2019-08-09T08:30:18Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245448#M3831 I'm experiencing a problem with my 02 App. The 'Usage' section on the front homepage of the app, where it shows you how much data you have left, is totally blank and isn't loading properly. Everything else seems to work on the app just not data, minutes and text front page. I have uninstalled and reinstalled the 02 App to see if that would make any difference but unfortunately it still isn't showing the data. Please can you help me with this? Fri, 09 Aug 2019 07:54:18 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245448#M3831 Alexandra4 2019-08-09T07:54:18Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245449#M3832 Please can you help me? Fri, 09 Aug 2019 07:56:54 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245449#M3832 Alexandra4 2019-08-09T07:56:54Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245451#M3833 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1226158">@Alexandra4</a>&nbsp;</P><P>Try deleting and reinstalling the app.</P><P>If that doesn't help, call customer service to reset your account <LI-PRODUCT title="Guide: How to find help &amp;amp; contact O2" id="Guide058"></LI-PRODUCT>&nbsp;</P> Fri, 09 Aug 2019 08:01:55 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245451#M3833 MI5 2019-08-09T08:01:55Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245452#M3834 Clearly you didn't read what I have stated - that I have already uninstalled and reinstalled the app! These returned messages are obviously just an unpersonalised copy and paste job! Seems there are quite a few things lacking in this app! Fri, 09 Aug 2019 08:05:28 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245452#M3834 Alexandra4 2019-08-09T08:05:28Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245454#M3835 So call customer services then.<BR />Seems a lot lacking in manners too! Fri, 09 Aug 2019 08:15:31 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245454#M3835 MI5 2019-08-09T08:15:31Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245455#M3836 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1226158">@Alexandra4</a>&nbsp;</P><P>Then follow the advice from <a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/24643">@MI5</a>&nbsp; about contacting customer service to reset your account.</P> Fri, 09 Aug 2019 08:15:44 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245455#M3836 Cleoriff 2019-08-09T08:15:44Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245461#M3837 So are the manners of the staff! Fri, 09 Aug 2019 08:28:17 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245461#M3837 Alexandra4 2019-08-09T08:28:17Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245462#M3838 <P>Charming indeed. Just reinstall the app &amp; reboot your phone as the app was updated over the last couple of days&nbsp;</P> Fri, 09 Aug 2019 08:28:22 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245462#M3838 Anonymous 2019-08-09T08:28:22Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245464#M3839 <P>No staff here chummy.</P> Fri, 09 Aug 2019 08:30:18 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245464#M3839 MI5 2019-08-09T08:30:18Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245465#M3840 I have already reinstalled the app and rebooted my phone. It still doesn't work. I'll phone O2 customer services. Fri, 09 Aug 2019 08:31:06 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245465#M3840 Alexandra4 2019-08-09T08:31:06Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245468#M3841 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1226158">@Alexandra4</a>&nbsp;@The only thing they will do is reset your account but it will clear itself up eventually&nbsp;</P> Fri, 09 Aug 2019 08:34:18 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245468#M3841 Anonymous 2019-08-09T08:34:18Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245471#M3842 <BLOCKQUOTE><HR /><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1226158">@Alexandra4</a>&nbsp;wrote:<BR />So are the manners of the staff!<HR /></BLOCKQUOTE> <P>99.9% of the people on here are not staff members of o2 - we are customer like yourself&nbsp;<a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/1226158">@Alexandra4</a>&nbsp;who give up their time to help others.</P> Fri, 09 Aug 2019 08:44:17 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245471#M3842 gmarkj 2019-08-09T08:44:17Z https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245472#M3843 Ok, thanks for letting me know that. Fri, 09 Aug 2019 08:45:04 GMT https://community.o2.co.uk/t5/My-O2/Problem-with-02-App/m-p/1245472#M3843 Alexandra4 2019-08-09T08:45:04Z