topic Re: How do I get a Receipt or Proof Of Purchase for my Handset? in My O2

How do I get a Receipt or Proof Of Purchase for my Handset?

impoverished — Thu, 18 Jul 2019 11:14:09 GMT

Hi, I may be in the wrong forum, if so apologies!

I recently (July5th) purchased a handset outright and now I need a receipt or Proof Of Payment for it which mentions the IMEI Number so that it linnks to my specific phone.

How can I get one?

I was promised on in a "Chat" session, and again when contacting South Africa by phone!

Those promises were made 8th or 9th of July and stillnothing has been emailed to me.

Help, please!

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Cleoriff — Thu, 18 Jul 2019 11:28:13 GMT

Hi @impoverished

You can get all that info from My O2 http://www.o2.co.uk/myo2

That will be all you need.

Edited to add this guide which shows you all the sections regarding billing. It will also show your device and IMEI number https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Best of luck and welcome to the forum

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

impoverished — Thu, 18 Jul 2019 11:28:19 GMT

Thanks for your swift reply Cleoriff,I've searched there but can't find any reference to my handset only my airtime contract.

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Cleoriff — Thu, 18 Jul 2019 11:30:06 GMT

@impoverished wrote:
Thanks for your swift reply Cleoriff,I've searched there but can't find any reference to my handset only my airtime contract.

Hi @impoverished

Just check my edited post. Added at the same time as yours.

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

MI5 — Thu, 18 Jul 2019 11:30:12 GMT

@impoverished

You should have signed a credit agreement (either in store or electronically via email).

This will have your phone details on it.

Alternatively, call 202 to request rather than relying on live chat.

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Cleoriff — Thu, 18 Jul 2019 11:32:58 GMT

Also My O2 should show recent purchases, along with emails you should have

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

impoverished — Thu, 18 Jul 2019 11:53:01 GMT

Thanks guys, but my "MyO2" seems to be in a parallel universe!

It looks like the screenshots the link that Cleoriff posted, but there the similarity ends!

There is just no mention of the handset which I purchased outright online.

I have since cancelled the Airtime Contract, possibly this has severed any links which would lead to the phone's details.

I do have a PDF "Generic Bill" which mentions my Name, (no address) and lacks any detail which would tie it to the specific handset, ...it could refer to any phone.

The one saving grace (but only useful to O2) is that it mentions the Order No against which the phone was sold.

Not Sure if Huawei would accept this as a bonafide "proof of purchase" ...for the WatchGT offer.

though I can send them a screenshot of the phone's details which gives the IMEI.

Maybe that'll do?

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

MI5 — Thu, 18 Jul 2019 12:00:00 GMT

Not sure a screenshot would suffice tbh, but you can always try it.
Surely you were emailed a receipt though when you purchased the phone?

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Bambino — Thu, 18 Jul 2019 12:38:23 GMT

@impoverished The box the phone came in should have the IMEI. Do you still have that?

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

impoverished — Thu, 18 Jul 2019 12:44:29 GMT

The actual IMEI is not the problem, I can access that from "Settings > System > About Phone", the problem is relating the receipt for "A Phone", to the actual Handset.

The only way to achieve that is when the receipt mentions the IMEI Number.

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Bambino — Thu, 18 Jul 2019 12:49:48 GMT

@impoverished Try calling customer service and give them the order number. They should be able to trace a duplicate receipt through that, I would think. https://www.o2.co.uk/contactus

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

impoverished — Thu, 18 Jul 2019 12:53:00 GMT

Thanks but that's not getting me anywhere, all I get are empty promises.

Also, this is not areplacement reciept, it is THE receipt, since I have never had one!

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Bambino — Thu, 18 Jul 2019 13:10:34 GMT

@impoverished As we too are customers. I think we've suggested all the options. The only other thing I can do is tag our community admin to see if they can possibly help. @Martin-O2, @Marjo, @EmilieT

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

impoverished — Thu, 18 Jul 2019 13:19:56 GMT

Thanks, I'll try again tomorrow!

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

EmilieT — Thu, 18 Jul 2019 14:03:20 GMT

Hey @impoverished, it sounds like you've tried a few routes already to get this receipt so if you'd like I can check on our end how we could help you get this sorted I'll send you a Private Message now to get a few more details!

Thanks @Bambino for the mention, and @MI5 and @Cleoriff for the advice as well

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Teemo — Mon, 17 Aug 2020 20:01:50 GMT

I'd appreciate any help too, as I feel like I'm banging my head against a wall. Samsung are rejecting everything I send and 02 customer services promised to send me a proof of purchase, I've even had a text to say its on its way but i still never seen one x

Re: How do I get a Receipt or Proof Of Purchase for my Handset?

Graciehunter — Tue, 18 Aug 2020 09:18:01 GMT

I am having exactly the same issue. 3 times called and promised proof or purchase in 24 hrs and nothing.

Even gave alternative mail addresses. Whatever I am sending Huawei they say its not sufficient. Beginning to think this is just a big scam and there is no free gift.