topic Re: Upgrade Now Page in My O2

Upgrade Now Page

KarenMc58 — Sat, 18 May 2019 19:48:58 GMT

Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens

Re: Upgrade Now Page

MI5 — Sat, 18 May 2019 19:56:15 GMT

@KarenMc58 You could try deleting and reinstalling your MyO2 app, or try from the app if trying on the website, alternatively call customer services or go in store to upgrade http://www.o2.co.uk/contactus

Re: Upgrade Now Page

pgn — Sat, 18 May 2019 19:58:45 GMT

@KarenMc58 wrote:
Hi i cant access the Upgrade Now Page on Myo2 account, everytime i click it it asks me to log back in and nothing happens

If you can, clear any cookies related to O2 websites (ending o2.co.uk) and restart your browser - login to myO2 first, and it works (for me anyway, using Chrome on Win10 laptop).

Good luck!

Re: Upgrade Now Page

Anonymous — Sun, 19 May 2019 08:36:32 GMT

Upgrade in store is a better option

Re: Upgrade Now Page

pgn — Sun, 19 May 2019 09:00:34 GMT

@Anonymous wrote:
Upgrade in store is a better option

In-store upgrades are generally easier, this is true. And you walk out with the phone in your hand, with the right type of SIM card etc.

Re: Upgrade Now Page

EmilieT — Thu, 23 May 2019 11:09:37 GMT

Hey @KarenMc58, I was wondering how you were getting on with your upgrade? Did any of the suggestions above help you proceed with it?

I'd love to hear which exciting device you were planning on getting as well