topic Re: Direct debit in My O2

Direct debit

Marius — Wed, 15 May 2019 00:21:05 GMT

Hi there
I have accidentally cancelled my direct debit payment from my Barclays app ,how can I reinstall it?
Thanks

Re: Direct debit

Glory1 — Wed, 15 May 2019 02:18:14 GMT

You need to speak to your bank asap to get it set up again, explaining that it's cancellation was an error.

I'd also let O2 know what's happened, just in case your accidental cancellation causes a problem in them collecting your next payment. This is not O2 but a customer forum, so we'd have no access to your account and, therefore, no knowledge of when your next payment is due.

Best time to contact customer services is between 8-8:30am to avoid a long wait on hold.

Good luck and welcome to the forum

Re: Direct debit

liggerz87 — Wed, 15 May 2019 03:07:25 GMT

You can also re add it on the my o2

Re: Direct debit

EmilieT — Thu, 16 May 2019 08:01:36 GMT

Hi @Marius, how are you getting on with your direct debit? Did the advice above help you get it all sorted?

to the forum!