topic Android o2 App crashing while updating in My O2

Android o2 App crashing while updating

Anonymous — Thu, 11 Sep 2014 12:38:07 GMT

Anyone have an idea on ho I can stop the MyO2 app from crashing on my Nexus 5?

It loads, and accepts my pin, and while loading it updates roughly until it gets to my data allowance then stops..

I've uninstalled, re-loaded and nothing fixes it. It works fine on my old iPhone so not suspecting its an account issue.

Re: Android o2 App crashing while updating

Anonymous — Thu, 11 Sep 2014 12:53:22 GMT

Hi

Mines working on my iPhone so I'm assuming it's not network issue based.

Try turning off your phone and reboot.

Re: Android o2 App crashing while updating

Anonymous — Thu, 11 Sep 2014 12:55:14 GMT

Phone has been rebooted many times, app uninstalled and re-installed - Updated on Wifi and/or 4G still crashes.

Re: Android o2 App crashing while updating

Anonymous — Thu, 11 Sep 2014 12:56:43 GMT

Certainly a conundrum.

Maybe one of the members who use android phones can suggest a tip

Re: Android o2 App crashing while updating

jonsie — Thu, 11 Sep 2014 12:58:23 GMT

It's a strange one and very probably unique to yourself. There is no general problem at the moment or we would be getting more reports on here. If resets and reinstalls don't work possibly contact customer service, Are you able to log on ok on your PC?

Re: Android o2 App crashing while updating

Anonymous — Thu, 11 Sep 2014 12:59:24 GMT

It's my Phone...

Re: Android o2 App crashing while updating

MI5 — Thu, 11 Sep 2014 13:03:54 GMT

I had the same problem when it first updated which I put down to only been on a 2g signal at the time.
Once I tried it on 3g it worked OK but it may have been unrelated and might have just fixed itself....?
http://community.o2.co.uk/t5/Apps/My-O2-5-1-Update/m-p/732543/highlight/true#M357

Re: Android o2 App crashing while updating

jonsie — Thu, 11 Sep 2014 15:02:02 GMT

Are you running the latest version?

Re: Android o2 App crashing while updating

viridis — Thu, 11 Sep 2014 18:09:17 GMT

Go into settings, apps, downloaded and find my O2 app.
Clear cache and data.
Go to play store and make sure there's no updates pending.
Run app again.

Re: Android o2 App crashing while updating

Anonymous — Fri, 12 Sep 2014 10:32:14 GMT

Did as you suggested a few times, sign back in and set a new pin, app crashes the same.

Re: Android o2 App crashing while updating

Samvjones — Wed, 17 Sep 2014 19:00:01 GMT

Hi I am having the exact same problem on my Nexus 5 like you everything is up to date and every now and then the app updates and can use it for a little while but more often than not it crashes just as yours does. I have done the clearing cache etc, reinstalled etc and just doesnt want to load. You say it crashes at the data section - you can scroll down whilst it is loading and can see that all the page loads its just on completion it crashes. Do you send a bug report to O2 it is worth doing just so they get an indication there is something wrong. The annyong this is the website does not like the fact that are not using the app which makes viewing your account fun!

Sam

Re: Android o2 App crashing while updating

Anonymous — Thu, 18 Dec 2014 09:27:00 GMT

Have the same issue on sony xperia Z3 compact. I've cleared data and cache, and sent bug reports, but all to no avail. I hope it get's fixed soon, it's a pretty essential app.

Re: Android o2 App crashing while updating

Anonymous — Thu, 18 Dec 2014 09:39:51 GMT

Maybe @Toby or @Anonymous who are site management can investigate and feed this back.

Re: Android o2 App crashing while updating

Anonymous — Tue, 24 Feb 2015 22:02:17 GMT

Hi. Has any solution been found for this problem? I have exactly the same with my HTC One M8. I have also uninstalled, reinstalled etc etc. The app hasn't worked for months. I've sent loads of bug reports but it makes no difference. Just upgraded to Lollipop but the problem goes way back before that so it is not an OS problem. Very disappointed with O2. As an unhappy previous Vodafone customer I expected more.

Re: Android o2 App crashing while updating

Anonymous — Wed, 15 Jul 2015 17:24:54 GMT

Just managed to fix this on my phone by disabling the myO2 app in LastPass