My O2 App and Payment Issues During Upgrade

Riventi — Fri, 05 Dec 2025 18:53:16 GMT

I’m trying to upgrade my phone to the new 17 Pro Max, and when I reach the one pound card verification step it keeps failing. I have tried another one of my cards and that does not work either. I even tried a family member’s card and Apple Pay, but neither of those work.

On the My O2 app, when I press pay by card nothing happens at all, so I had to switch to Safari. I simply want to upgrade my phone and I do not understand why it has become such a difficult process.

I also do not live near an O2 store, so that is not really an option.

Re: My O2 App and Payment Issues During Upgrade

MI5 — Fri, 05 Dec 2025 19:11:14 GMT

@Riventi

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook or Instagram https://www.o2.co.uk/abouto2/social-media

Or you can call them on 0800 081 0255

Thanks

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My O2 App and Payment Issues During Upgrade

Re: My O2 App and Payment Issues During Upgrade