topic Re: UK customer support desk number in My O2

UK customer support desk number

Sous13 — Mon, 01 Dec 2025 10:29:42 GMT

Is there a UK based support desk I can call. Past calls have been to a location half way around the world with terrible line quality, background noice and some communication challenges. Iwas after an hour put through to payment management in the UK but i dont know how to get back in touch with them who were very helpful

Re: UK customer support desk number

pgn — Mon, 01 Dec 2025 10:34:58 GMT

Social Media via FB or Instagram goes to a UK team, see in here , otherwise all other numbers can go to any call center - see the Contact Us link at the foot of every O2 website page,@Sous13

Re: UK customer support desk number

Enlli — Mon, 01 Dec 2025 10:36:14 GMT

If it is Payment Management you want

You can reach the Payment Management team on 0800 902 0217.

You can message them on Social Media Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Re: UK customer support desk number

Sous13 — Mon, 01 Dec 2025 10:38:22 GMT

Thanks for input. Its a long complicated issue involving fraud debt so really need to talk it through. I hoped there was a back door phone number to a dedicated UK line for payment management. I dread the support desk calls but will have to endure it again. Thankls for helping though.

Re: UK customer support desk number

pgn — Mon, 01 Dec 2025 10:39:56 GMT

When you call the main number, wait for the recorded portion to stop, then say "Fraud" clearly - it should get you through to them directly, @Sous13