topic Leaving O2 in My O2

Leaving O2

David_Stewart — Mon, 10 Nov 2025 18:41:05 GMT

O2 sent me notification of an increase in price and at the same time said I had the right to leave. I have phoned them on 4 occasions to inform them I am leaving but can't get through. There is no link online to notify that you are closing your account, you just go round and round in circles (surprise, surprise). I have gone ahead and got a new SIM card from an other provider and got my pac number from O2.

SO O2 I HAVE CLOSED MY ACCOUNT!

Re: Leaving O2

madasaf1sh — Mon, 10 Nov 2025 18:46:39 GMT

@David_Stewart

It tells you in the email what to do, and that is to phone up and cancel, so I hope for your sake you dont have a device plan as they will be coming to you for the payment..

Also dont cancel any Direct Debits, as you will have a final bill to pay..

Also you dont need to announce you are leaving and no one from o2 will see your message...

Re: Leaving O2

MI5 — Mon, 10 Nov 2025 19:30:15 GMT

No need to shout.

We can't do anything or care less if you're leaving.

Understandably, there are many customers cancelling because of this, so patience is required when calling. Best time is 8.00am.

Re: Leaving O2

jonsie — Mon, 10 Nov 2025 20:28:54 GMT

Large bill coming your way @David_Stewart

You have closed your account but incorrectly if it was due to the new increase in April

Re: Leaving O2

JTS — Thu, 13 Nov 2025 16:11:03 GMT

I too have closed account today after being with O2 for over ten years

Re: Leaving O2

jonsie — Thu, 13 Nov 2025 16:47:54 GMT

@JTS wrote:
I too have closed account today after being with O2 for over ten years

By calling 202?

Re: Leaving O2

Enlli — Thu, 13 Nov 2025 17:44:09 GMT

@jonsie wrote:
@JTS wrote:
I too have closed account today after being with O2 for over ten years
By calling 202?

We hope