https://community.o2.co.uk/t5/My-O2/Email-not-valid/m-p/1817216#M31729 <P>Been going on for a while and customer service don't seem to know what to do.&nbsp;</P><P>When I try to log into MyO2 I'm told my email isn't valid. The same email the bills are sent to every month.&nbsp;</P><P>This is on an account with a blueyonder email. I have another account with a Gmail and it's fine.&nbsp;</P><P>Any ideas ?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20251028_165926_Chrome.jpg"><img src="https://community.o2.co.uk/skins/images/DC71F2584C3E8DA80D72A2C05F727CF6/responsive_peak/images/image_unmoderated.gif" alt="Screenshot_20251028_165926_Chrome.jpg" /></span></P><P> </P> Sat, 01 Nov 2025 16:58:47 GMT Blodwin 2025-11-01T16:58:47Z https://community.o2.co.uk/t5/My-O2/Email-not-valid/m-p/1817216#M31729 <P>Been going on for a while and customer service don't seem to know what to do.&nbsp;</P><P>When I try to log into MyO2 I'm told my email isn't valid. The same email the bills are sent to every month.&nbsp;</P><P>This is on an account with a blueyonder email. I have another account with a Gmail and it's fine.&nbsp;</P><P>Any ideas ?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20251028_165926_Chrome.jpg"><img src="https://community.o2.co.uk/skins/images/DC71F2584C3E8DA80D72A2C05F727CF6/responsive_peak/images/image_unmoderated.gif" alt="Screenshot_20251028_165926_Chrome.jpg" /></span></P><P> </P> Sat, 01 Nov 2025 16:58:47 GMT https://community.o2.co.uk/t5/My-O2/Email-not-valid/m-p/1817216#M31729 Blodwin 2025-11-01T16:58:47Z https://community.o2.co.uk/t5/My-O2/Email-not-valid/m-p/1817217#M31730 <P>Pretty sure MyO2 no longer accepts the old Blueyonder email addresses&nbsp;</P><P>Someone else on here will probably confirm.</P><P>&nbsp;</P> Sat, 01 Nov 2025 17:07:49 GMT https://community.o2.co.uk/t5/My-O2/Email-not-valid/m-p/1817217#M31730 Enlli 2025-11-01T17:07:49Z https://community.o2.co.uk/t5/My-O2/Email-not-valid/m-p/1817221#M31731 <P><a href="https://community.o2.co.uk/t5/user/viewprofilepage/user-id/5864338">@Blodwin</a>&nbsp;</P><P>I had the same with my ntlworld email.</P><P>There is no option but to create a new email account (in my case, gmail) and register with that for your MyO2 on VMO2 ID.</P> Sat, 01 Nov 2025 17:32:30 GMT https://community.o2.co.uk/t5/My-O2/Email-not-valid/m-p/1817221#M31731 MI5 2025-11-01T17:32:30Z