topic Re: Basket empties in My O2

Basket empties

Popey1 — Sun, 21 Sep 2025 15:46:27 GMT

Hey, im trying to upgrade my device, but as soon as it goes to basket to checkout, the basket empties and I have to redo it, which then keeps happening?

Re: Basket empties

MI5 — Sun, 21 Sep 2025 16:03:47 GMT

@Popey1

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Re: Basket empties

Dave-O2 — Tue, 07 Oct 2025 08:58:38 GMT

Morning @Popey1

Just checking in, are you still facing this error?

If so, please drop me a PM with some more details 👍

Re: Basket empties

RochyRoo — Mon, 10 Nov 2025 22:34:38 GMT

I'm having this same issue - tried several times to upgrade but when I get to the end and view my basket, it suddenly empties

Re: Basket empties

Andrew_Adair — Mon, 15 Dec 2025 10:30:49 GMT

Having the same issue, paid £1 order fee and basket then emptied.

Re: Basket empties

pgn — Mon, 15 Dec 2025 10:58:28 GMT

@RochyRoo @Andrew_Adair Same guidance as given above:

https://community.o2.co.uk/t5/My-O2/Basket-empties/m-p/1811668/highlight/true#M31594