topic Re: Disney + extra in My O2

Disney + extra

Diane05 — Tue, 30 Sep 2025 15:08:17 GMT

I've received an email to say I'm about to start paying for a Disney + Extra, but I don't have this as an extra on my account so can't cancel the renewal. I've tried the online chat, but it doesn't understand that I don't have Disney+ so therefore can't cancel it! It doesn't appear under my extras in any form other than to take up the offer! Help!

Re: Disney + extra

MI5 — Tue, 30 Sep 2025 15:13:20 GMT

@Diane05

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)